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Top Student
KIMMEE
Posts: 6
Member Since: ‎04-13-2012
Message 1 of 12 (2,784 Views)

why is scanner process so slow?

i AM NOT A HAPPY CAMPER WITH THIS PROCESS. IT IS WAY TO SLOW FOR MY SATISFACTION!!

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ShlomiL
Posts: 9,935
Member Since: ‎01-03-2011
Message 2 of 12 (2,781 Views)

Re: why is scanner process so slow?

Hi,

In order to better understand the scanning speed, please clarify approximately how long it take to scan a single page.

 

Regards,

Shlomi

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Top Student
KIMMEE
Posts: 6
Member Since: ‎04-13-2012
Message 3 of 12 (2,779 Views)

Re: why is scanner process so slow?

approx 5 minutes. Never had this issue before I did this update!! :smileysad:
Top Student
KIMMEE
Posts: 6
Member Since: ‎04-13-2012
Message 4 of 12 (2,774 Views)

Re: why is scanner process so slow?

Are you going to reply or not.
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ShlomiL
Posts: 9,935
Member Since: ‎01-03-2011
Message 5 of 12 (2,762 Views)

Re: why is scanner process so slow?

Please clarify some further details in order to better understand any possible cause:

 

Which printer model is it?

What is the operating system on your PC?

Is the device connected by USB or through the network?

Which update you reffer to?

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Top Student
KIMMEE
Posts: 6
Member Since: ‎04-13-2012
Message 6 of 12 (2,747 Views)

Re: why is scanner process so slow?

Which printer model is it? HP1988-2008

What is the operating system on your PC? Windows 7

Is the device connected by USB or through the network? Network

Which update you reffer to? The original one before I did the update

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 7 of 12 (2,735 Views)

Re: why is scanner process so slow?

Hi KIMMEE,

 

HP1988-2008 is not a actual model number. What is the printer you are using?

 

Are you scanning from the software or from the printer?

 

Run the following utility.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802

I am an HP employee.

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Top Student
KIMMEE
Posts: 6
Member Since: ‎04-13-2012
Message 8 of 12 (2,731 Views)

Re: why is scanner process so slow?

HP1988-2008 is not a actual model number. What is the printer you are using? Model# CB658A

 

Are you scanning from the software or from the printer? Printer

Top Student
KIMMEE
Posts: 6
Member Since: ‎04-13-2012
Message 9 of 12 (2,727 Views)

Re: why is scanner process so slow?

I have done exactly as I should have everything is downloaded correctly!! There is NOT an answer to my question. very aggrevated!! :-(
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 12 (2,723 Views)

Re: why is scanner process so slow?

Hi KIMMEE,

 

Remove the power cable from the printer for 1 to 2 minutes, and then make sure you have it plugged directly into the wall outlet. Let me know if resetting the printer resolves the issue?

I am an HP employee.

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