why will my printer not scan to my computer, says it not connected (8388 Views)
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barnes9585
Posts: 4
Member Since: ‎06-21-2012
Message 1 of 10 (8,388 Views)
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why will my printer not scan to my computer, says it not connected

My hp officejet 6310 all-in -one will not scan to my computer can anybody please advise

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 10 (8,336 Views)

Re: why will my printer not scan to my computer, says it not connected

Hello barnes9585

 

What operating system are you using and how is the printer connected to the computer? Do you receive any errors when you try to scan? In the meantime try running the HP Scan Diagnostic Utility as it may resolve your issue.

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Top Student
barnes9585
Posts: 4
Member Since: ‎06-21-2012
Message 3 of 10 (8,328 Views)

Re: why will my printer not scan to my computer, says it not connected

I am using window vista model a6150y it ues to work find then it just quit.

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 4 of 10 (8,324 Views)

Re: why will my printer not scan to my computer, says it not connected

Hello barnes9585

 

How is your printer and computer connected (USB or network)? Did the HP Print and Scan Doctor find any problems? Also what is the exact error you are getting?

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Top Student
barnes9585
Posts: 4
Member Since: ‎06-21-2012
Message 5 of 10 (8,315 Views)

Re: why will my printer not scan to my computer, says it not connected

my printer is connected by USB, when I ran the check it told me to uninstall and re install which i did but still don't work

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 6 of 10 (8,289 Views)

Re: why will my printer not scan to my computer, says it not connected

Hello barnes9585

 

Do you have another computer you can install the printer on to see if scanning is working? If the printer works fine on another machine the problem lies on the computer. This way we can isolate the issue. If not that is ok just let me know.

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Top Student
barnes9585
Posts: 4
Member Since: ‎06-21-2012
Message 7 of 10 (8,277 Views)

Re: why will my printer not scan to my computer, says it not connected

Don't have another computer

Regents Professor
Travis_C
Posts: 4,871
Member Since: ‎11-22-2011
Message 8 of 10 (8,271 Views)

Re: why will my printer not scan to my computer, says it not connected

Hello barnes9585

 

Try the following procedure. It will remove all traces of the HP printer software and should let you re-install as if it was the first time. If you cannot find the folders let me know.

 

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. Run the L4uninstall.bat

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://get.adobe.com/flashplayer/

9. Download the full feature software and drivers

Officejet 6310 Software (Vista)

10. Run the download to reinstall the printer

Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.

When a solution is found please mark the post that solves your issue.
Student
ohiodazzee12
Posts: 1
Member Since: ‎12-15-2013
Message 9 of 10 (3,495 Views)

Re: why will my printer not scan to my computer, says it not connected

i tried the printer on another computer and it will still not scan.  I on and off button flashes and a little orange light flashes also.

HP Support Agent
HevnLgh
Posts: 2,390
Member Since: ‎09-03-2013
Message 10 of 10 (3,424 Views)

Re: why will my printer not scan to my computer, says it not connected

Hello ohiodazzee12,

 

I see you are having problems trying to scan to your computer, can you please let me know your current Operating system and the product number of your HP printer.

 

I will watch for your reply, so we can begin troubleshooting.

 

Thanks,

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HevnlghHelP
I work on behalf of HP
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