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‎03-29-2017 08:57 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

i have noticed that when i scan documents they are not straight. i make sure the documents are lined up correctly, also i can't open up HP Scan Doctor and the IT Service peope told me i had to get help from our Lan Administrator.

3 REPLIES 3

‎03-30-2017 02:08 PM

HP Recommended

Hi@mjg63,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

Need assistance in fixing the scanning issue on the printer. Is that, correct?

I recommend you to try the steps below and check if that solves the issue.

  • Clean the rollers on the printer with a lint-free cloth.
  • Adjust the paper guide in the tray in order for the printer to pick the paper straight.

Hope the solution answers your query. Feel free to reply back for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

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‎03-31-2017 08:08 AM

HP Recommended

hi! i really appreciate your help - however when i scan the document i still see it as being not straight. So i will have to wait until my LAN Administrator comes back and hopefully he will help me with this. Thank you

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‎03-31-2017 02:10 PM

HP Recommended

Hello@mjg63,

Thanks for the response.

Then you will need to contact Phone support using the link below for further assistance.

http://hp.care/2bjG4nE

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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