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Honor Student
Posts: 3
Member Since: ‎01-01-2017
Message 1 of 6 (968 Views)
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HP Sprout Marketplace

I have newly acquired an HP Sprout that came preinstalled with windows 10.

I have performed all the updates and despite this I am unable to install a number of the applications from the sprout market place- the download seems to terminate early and generate a NSIS error suggesting the installer is corrupt.

Has anyone solved this issue ? I cannot seem to find the applications outside the Sprout market place

Many thanks for your help

 

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Re: HP Sprout Marketplace

Hello @mwb45 ,

 

I'm sorry your marketplace app install is having issues but I think I can point you in the right direction to get it resolved.

 

1st - Close workspace & any web browsers you have open.

2nd  -go to -> Windows Control panel - > Internet Options -> General tab then under 'Browsing History' click 'Delete..."  to clear the Windows 10 IE browser cache.

3rd - reboot system and try to install from Marketplace again

 

( ** This error is caused by a corrupted download cache file from a failed or incomplete download  since Sprout Workspace uses this for Marketplace downloading )

 

Give this a try and reply back here if you are still havign issues

 

~Olenn_D

 

 

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Provost
Posts: 9,840
Member Since: ‎08-09-2015
Message 2 of 6 (933 Views)

Re: HP Sprout Marketplace

mwb45

 

Hello;

Allow me to welcome you to the HP forums!

 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them. NOTE: Monday is a holiday for many companies.
---------------------------------------


Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Honor Student
Posts: 3
Member Since: ‎01-01-2017
Message 3 of 6 (836 Views)

Re: HP Sprout Marketplace

Dear Dean

I probably misled you - the Sprout is new for me but actually refurbished so unfortunately the warranty has run out in June.

Therefore any community support would be appreciated about this probelm

Martin

Provost
Posts: 9,840
Member Since: ‎08-09-2015
Message 4 of 6 (832 Views)

Re: HP Sprout Marketplace

mwb45

 

Sorry, know nothing about the Sprout Marketplace or how it works, so I can't help there.

 

As to download problems, nearly ALL of those I've read about here with Win10 were due to folks using the default Win10 Browser -- Edge.  MS configures that with settings that prevent folks from downloading -- presumably to "protect" everyone!

 

My suggestion, if you are using Edge, is to stop using it and switch to Internet Explorer, instead:  http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html

 

I have done that on ALL my Win10 PCs and have no downloading problems.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Honor Student
Posts: 3
Member Since: ‎01-01-2017
Message 5 of 6 (823 Views)

Re: HP Sprout Marketplace

Hi Dean

that is a good suggestion and may well be the probelm - the probelm I have is that the sprout market place is accessed from the sprout workspace (maybe that is actually edge underneath in win10) and I have not been able to find a direct yperlink to the apps that I could paste into an alternative browser

If anyone knows where to to find the links to access them outside the sprout workspace please let me know

Martin

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Intern
Posts: 20
Member Since: ‎07-22-2016
Message 6 of 6 (781 Views)

Re: HP Sprout Marketplace

Hello @mwb45 ,

 

I'm sorry your marketplace app install is having issues but I think I can point you in the right direction to get it resolved.

 

1st - Close workspace & any web browsers you have open.

2nd  -go to -> Windows Control panel - > Internet Options -> General tab then under 'Browsing History' click 'Delete..."  to clear the Windows 10 IE browser cache.

3rd - reboot system and try to install from Marketplace again

 

( ** This error is caused by a corrupted download cache file from a failed or incomplete download  since Sprout Workspace uses this for Marketplace downloading )

 

Give this a try and reply back here if you are still havign issues

 

~Olenn_D

 

 

I am an HP Employee - Sprout Support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation