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12-26-2011 06:07 AM
Please write your notebook product number (p/n) and country of purchase.
How to Locate the Notebook product number (p/n)
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12-26-2011 10:42 AM - edited 12-26-2011 10:44 AM
Sorry for my attitude. Notebook 's model is dv6-6007tx and its product number is LQ395PA#AB5.It is bought from Hong Kong, I think. I can see Coolsense like an icon in the Troubleshoot/Power, Thermal and Mechanical section but it does not start.
12-27-2011 02:31 AM
Check the link below, because it will give you many important informations about CoolSense:
You may need to reinstall (uninstall and install again) HP Support Assistant. Latest version you may download from here.
Uninstalling Software in Windows 7