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01-28-2010 05:47 PM
Got a TX2000 that failed about 4 months ago. Tried the hairdryer trick and got it to work for 2 more weeks. PLAY.COM, who I got the laptop from agreed to reimburse £323 of the £620 I paid for it, but I think its a pretty low value for what I paid. Any thoughts anybody? Maybe if I carry on battling with HP directly I'll get an exchange for a new TX2?
BTW, you can join the group "hp pavillion tx series victims - dead hp" on facebook.
02-03-2010 12:56 PM
Well, I don't think we have their full attention. This is my first post, but i have read all of the posts on this thread. I am a US soldier, currently serving in IRAQ. I do not have time to take my tx2517cl and send it off, or fight with them I have tried calling and talking with them. I might go talk with ORGANIZATIONS to see what can be done. These computers are sold to soldiers all over the world. I have only been here a month and 4 other soldiers had bought the same computer at about the same time as I (now out of warranty) and they are having the same problems. I know that if I speak with the Exchange (military store) HP stands to possibly lose its contracts, I do not have an issue with talking to people when i am home, but when i am at war, it is a bit of a different story. they may not have to recall it but **bleep** you have all these people buying your crap, with design flaws, and you will not help them, or you will for a price. It is Their (hp) fault in the first place. Why should i, other soldiers or anyone for that matter, who are just trying to stay in touch with home have to put up with this crap?
02-04-2010 05:43 PM
They just don't care. I've told many people to go to their own fourm and read what the are doing to their customers, before spending money with HP...One high ranking person in a very large company said: 'buy junk, get junk" .. guess he's right on.
Get some names and kick ass soldier !
02-12-2010 06:35 AM
Could you figure out this problem ??
I have the same LAPTOP and also i have encountered the same problem.
Is it a problem with the motherboard or graphics card or something else ??
PLEASE DO REPLY ....
02-12-2010 09:16 AM
Youtube has some excellent videos on what the problem is and cheap way to make it work, My tx1000 and dv9000 were
made to work by turning upsidedown and heating the area where the fan exhausts, WITH A HAIR DRYER, I heated it for
a couple of minutes and pressed down on the rear cover, and turned it on and all is still working. My tx1000 is now my wife's
I bought a nice new Dell so the HP is very lightly used. Good luck getting it going and stay on HP, I've sent at least 6 emails to the CEO, if we just give up they have beat us.
02-15-2010 06:43 AM
I am Farzad , From Iran-Tehran
I just want to appreciate your very helpful message, I have tx 2700 , and have same problem after 1.5 year working.
even i gave it to a laptop service center in Iran and they charged my around 200 USD , they installed a new windows for me and formatted my HDD, but again problem appeared, so I used your guidance and now its working, I hop it never come again.
I am living in Iran and HP Doesnt have any service or guarantee in Iran, but such problem is rely a quality problem and HP shall admit his mistake and low quality in such PC tablets.
anyway hope that having coice of customer, wuality systems !!! customer satisfaction one day get the emaning in HP!!!
anyway just appreciate your assistance
15 - feb - 2010
02-15-2010 11:04 AM
Just to update that I used the heating by hair dryer method on my tx2700 laptop, and just it worked once, but after a while I have the same problem, so would you please add me also to the list.
Please anyonmw update if there is any action by HP for replacing this model.
02-15-2010 04:52 PM
I just got mine to come back to life with Acropolis and jnj_mcmillans' method here:
No telling how long this will last. It's pretty lame that this many people are experiencing the same problem with no response from HP. Maybe this is one for the Department of Consumer Affairs or one of thos agencys. I heard somebody mention the BBB, but it probably doesn't hurt to reach out to anyone that will listen to our story. Good luck!!!
02-26-2010 03:51 PM
Same issue here...I can't believe that hp is not owning up to this issue. I will bug them everyday until they resolve this issue. I will cost them more man hours on the phone than the cost of repair/replacement. We should all do the same. Get on the PHONES and bug the heck out of them!!!!!!!!!!!!!!!!!!