HP Support Forums
Join in the conversation.
03-20-2010 09:44 PM - edited 03-20-2010 09:48 PM
I've already got that ball rolling ... with CTV news. You can view the original story here:
I am currently heading towards a follow up story concerning a recall request by HP for the tx1000 series laptops by Paul Brent (of CTV) and myself. If you are interested in joining us contact me at Rhonda@WebFXHosting.ca or send me a pm with your contact info. ;-)
03-21-2010 08:52 AM
there is another discussion board focussing on the heat problem:
Their posts tend to focus on the heat of the processor and cooling the machine,
but heat is generally accepted to be the cause of the display problems discussed here.
04-19-2010 05:44 PM
So much for HP and their $400 repair...
LOOK WHAT I WOKE UP TO TODAY:
Address a problem with NVIDIA Graphics Driver
NVIDIA Graphics Driver has stopped working properly.
A driver update, if available, might prevent this problem from recurring.
There are several ways of locating and installing driver updates, but it is best to let Windows do this for you. Try the first step below, which describes the process. If it doesn't produce a driver update that solves the problem, then try the remaining steps in the order given.
G-d, I hate them so much right now!
04-28-2010 11:20 PM - edited 04-28-2010 11:21 PM
Hi. I have this problem as well with my HP pavilion tx2028au. My brother bought it in singapore then he gave it to me with extended warranty. I dn't nko what to do, my brother is in singapore and so the warranty is there too.
Please help me! Do a extended warranty is also valid only in the country of purchase? If so, I can't afford to send it back again to singapore. I'm from philippines.
04-29-2010 08:11 AM
I wouldn't get any high hopes up for a free repair, you would have to read the extended warranty word for word. You might back track on this site for ways to 'make it work' and try that, there are several that does not require taking anything apart.
I had a good laugh yesterday, almost as funny as getting these HP sales promotions in my email, it was a survey about this site and customer service, etc... Good Luck with your free computer.
04-29-2010 11:39 AM
I feel fortunate after reading these posts. Mine lasted exactly 23 months. Too bad. I liked the way it functioned. And it still had all the power and speed I needed to do what I needed to do. I can't replace with the same for that kind of poor longivity.
04-29-2010 12:08 PM
It is a good site. I dropped over 2k on my tx1000, all the bells and whistles and 1k on one with a 17" screen and they both did the same thing, my tx1000 took a dump at about 8 months, after many hours with the "Indians" the sent me a wifi radio which I installed that didn't fix it, so to fed-x it went, worked on upon return for about another 8 months, and it lost the wifi and the screen, my daughters did the same. I have been nice to HP and they have not been nice to me. I purchased a Dell studio laptop for myself and an Apple for my daughter, after the tips on different sites I made both of them work with a hair dryer. I took my fairly new HP printer and unloaded multi rounds of ammo in it and bought an Espon, I have not spent a cent for anything with HP on it and will never ever. When I share my story with friends they tell me that I should have known better..
Life's Too Short To Live With Mistakes
04-29-2010 12:41 PM - edited 04-29-2010 12:43 PM
The dead TX1320 that I inherited about 6 months ago is still going pretty strong. When I got it, it wouldn't even start -- black screen with LEDs lit. After fiddling with it a bit and watching videos on youtube I finally got the wireless to come back. It hasn't black screened/not booted in about 4 months. I have wireless problems weekly, but all I need to do is get it hot, turn it off, and put pressure on the right side of the keyboard. When I flip it back upside down and turn it back on (and wait for it to boot completely to desktop), the wireless works -- EVERY time.
Yes, I can't use it like any other laptop (have to turn it on and off upside down, let it heat up for about 30 mins before switching it off, when not in use, run upside down, and when in use, turn to power saver mode), but it is actually pretty stable and useful when the wireless works.
And no, I will not ever buy an HP computer. Their printers are great but for me not even being an HP computer customer (I inherited a dead laptop), they treated me like I don't matter. Buyer beware.
05-04-2010 09:12 AM
My tx2500 has the black screen issue.
Today I called HP Customer Care in the UK. When I said thousands of customers have had this problem on HP forums, he said, oh thats only 2% of owners, so it's not a recall issue!
He refused to put me through to a supervisor. When I insisted he said he would, but I just got cut off.
With customer service like this I will never buy an HP product again...
05-04-2010 09:20 AM - edited 05-04-2010 09:22 AM
Turn it on and stick it in a laptop bag, upside down, for about 15-20 minutes (it will get very hot). After that, quickly pull it out and turn it off. Turn it upright and place it on a hard surface. Open it up and place about 30-40 lbs pressure with the palm of your had in the general area over the p, [, and ] keys for about 1 minute. Close the lid, turn it back upside down and turn it on, it should boot to windows. If you're having wireless problems, this may even fix those, too.
Let me know if that works for you. It's a cheaper fix than $450.
Going forward, I would recommend turning the laptop upside down when it is not in use (I place mine on a towel so it doesn't get scratched), or shut it down.