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Finger print reader is not enrolling my fingerprint (930 Views)
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Honor Student
Charisee
Posts: 2
Registered: ‎08-03-2010
Message 1 of 3 (930 Views)

Finger print reader is not enrolling my fingerprint

I have been trying to enroll my fingerprint, but no matter how i swipe my finger accorss it keeps saying "unsuccessfull" . My pc does have the fingerprint device,  I tried reisntaling driver, reinstalling software, updating driver . I have no idea what to do at this point ! Any suggestions ?

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Dean
Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 2 of 3 (910 Views)

Re: Finger print reader is not enrolling my fingerprint

Hi,
1. Post your part number (p/n) . You'll find it at the bottom of the laptop on a sticker, which looks like this.

2. Which system are you using?

 

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  Microsoft MVP Windows Expert - Consumer
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Student
rapaulraj
Posts: 1
Registered: ‎04-05-2012
Message 3 of 3 (573 Views)

Re: Finger print reader is not enrolling my fingerprint

how to change the enrolled finger print in my laptop

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