HP Support Forums
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05-29-2009 02:44 PM - edited 05-29-2009 02:47 PM
Generally I'm very reserved and keep my opinions to myself, but after dealing with horribly pathetic and disjointed support from HP, my "drama" level and frustration level was high. :-)
I'm certainly not at a loss with my TX2Z except for the use of my stylus (digitizer) 23 days after purchasing my "new" laptop. The fact that HP STILL can't seem to find a replacement stylus for the defective one that was shipped with my machine is mindboggling to me. I certainly don't and won't EVER treat my customers this way. I even sent the support reps the link to their accessories store where a new stylus is "in-stock" with "same day shipping", but they still don't have one to send me. Insane, right?
Anyhow, I started reading through the forums and see this guy getting picked on for asking a seemingly reasonable question (though without any sort of benchmarks or comparisons) and I just kind of lost it. Now I've found it again and will be nice. Being from NYC, I'm sure you understand. My TX2Z runs great, if a little hot, but seems plenty fast to me. I just want the original poster here to give us some info to possibly help and not the nebulous "it's sloooow", with no real data with which to operate.
05-29-2009 07:06 PM
Thank you for your reply, Los.
I was about to order an extra stylus this weekend OH MY! Good luck on your digitzer/stylus resolution.
Give that CEO'S contact office your case number and git that stylus! If you need the number for HPresolutions, let me know )although you have probably talked to them b4).
06-02-2009 07:59 PM
Hi rednael! I have the same problem of you! What did you do? Did you change at the store where you bought? I just bought less one week. It's so slow........ My last computer was better than this. it was compaq presario v2000.
Can you tell me what do I have to do? I can't stay with this.....
06-13-2009 06:50 AM
Please check Post No. 7 on Page 1 of this thread for some information on what he did.
Also, please... there are a lot of tx2's out there with different system configurations. It would be helpful to know the actual extended model number of your laptop, eg. tx2-0000xx; the zeros and "x's" represent the model's identification numbers and letters respectively... For example mine is the tx2-1025dx. The full list of tx2 models are located here: TouchSmart Models.
When you put the model it can also help demographically by seeing whether certain problems are related to certain laptops etc. It also helps users who are trying to troubleshoot a problem find what they might be looking for easier. Tagging your posts with related words also helps...
I know that not everyone is tech savy and this might not have occurred to some people to try, but this will help people in the community in the longrun
(No flaming occurred during the writing of this post)
11-07-2009 10:36 AM
I know this thread is a bit dated, but maybe what I post here will help others. My HP tx2-1275dx seemed to be running slow when I first got it as well. And in all truth, it was. It is no secret that HP, Dell, and most other manufacturers load up their new PCs with a lot of what I call "Crap-Ware". There is a legitimate reason for most of it. From what I understand, the companies that make this "crap-ware" actually pay PC manufacturers to include this on their new systems. This is good and bad for us, the end user. Good because it lowers the price of the PC. Bad because it can have a tendency to slow down a PC by running unnecessary software in the background. Most of it can easily be removed in "Add/Remove Programs" (windows xp) or "Programs and Options" in Windows Vista/7. There is other software installed that also seemed to slow my PC that actually comes from HP. Though I would not recommend removing HP software to an end user who is not tech saavy, I personally removed some of this HP software and received a seemingly improvement in resposiveness. I cannot remember what all "crap-ware" i removed, but I did remove HP Update, HP Health Check, the entire MediaSmart suite (I did NOT use it), HP wireless Assistant, HP Software Update, Muvee Reveal, MS Works 9.0 ( I have office 2007), and Norton Internet Security.
Initially, my laptop was running between 86 and 90 processes before removal. After removal, processes dropped to around 54, available RAM increased, and resposiveness improved dramatically. <-----NOTICE----> By removing the HP software I listed above, your PC will NOT update HP software automatically. It will NOT perform regular "Health Checks" for system stability. You will NOT be able to use Media Smart, Muvee, Microsoft Works or Norton Security.<----Notice----> My solutions to this: Use Microsoft Security Essentials (free download from Microsoft), Use Windows Media Center, Check the HP website frequently for driver and system updates, Download or purchase an Office Suite if needed.
Also, as a mention to all of this, I set my power profile in Windows Vista to high performance when plugged in to power (not on Battery). Of course, then there comes the Heat that has been frequently mentioned. I do use a "chill pad" (some generic model I bought at a local retailer years ago). I also noticed a setting in the Bios that states something similar to "Run Fan Continuously". That option was enabled, and being daring I disabled it and my PC runs cooler. I don't know why exactly, but my fan doesn't run constantly, but when it does run, it runs fast!
Battery life will vary on any laptop, mini, or even mobile device based on what all you have running while using the battery, and screen brightness. Even if you set a power profile to "Power Saver", if you are running a lot of processes your battery will be used faster. The smart thing to do if you frequently have to use a battery is to find which processes and devices you can work without and disable them when using battery power. For example, when I use a battery, I normally do not have access to a wireless network, so I turn off the wireless network adapter. The same goes for Bluetooth. If you don't need it, turn it off. This can apply to several processes and other devices that you normally run. A little research on this can help you determine which you don't have to have and how to disable them. To change the screen brightness on most HP laptops, you can easily hold down the key labelled "fn" and then press the key labelled with what looks like a sun and a down arrow. On my touchsmart, it is the F7 key. To increase the brightness do the same, but use the key labelled with what looks like a sun and an up arrow (on mine the F8 key).
I really hope this helps out and I will gladly answer questions if posted.
12-10-2009 08:35 AM
also o notice that when i have the power cord to the laptop that there is something like current leak.speacialy near the arrows and the space bar.anyone else note this?
12-29-2009 07:08 AM
"Oh look, I've found an EventLog message with the following error:
Event 37, Kernel-Processor-Power "The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."
Is this normal? I also have the same message for the other core."
Just saw this today. It is normal only if you are unplugged or not set to high performance mode. If you are plugged and on high perf this error usually indicates the cpu is overheating and restricting its speed. I've had similar problems with performance, checked my clock speeds using cpuz, they were being restricted due to cpu temps being over 100C. OUCH! I did actually burn myself on it.
Getting a HP guy out tomorrow to have a look. I'm hoping they'll acknowledge this as a problem because of both performance and safety.
btw to check core temps i used speedfan. Temps should be under 95C, which seems to be about where it throttles me back (to 1Ghz or even 500Mhz, very sloooooow). Sadly they're still selling these with the old hot amd chips, wish they'd put the new (and much cooler) 45nm ones in.