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08-28-2009 02:11 PM
Hahaha! Typical. That sounds *exactly* like what I've been describing to other users: "this department doesn't handle that..." The link you've left is absolutely useless as well, though I thank you for taking your own time to do so. That seems above the norm for HP. I've made my complaint with NO RESPONSE using that avenue. There is NOBODY at HP that wants to hear what I have to say. And if there is that person, they are nowhere to be found. I have looked high and low to HELP HP by letting my voice be heard. The ONLY department at HP that responds to me promptly is SALES, but they "don't handle this type of request"...
Believe me, I exhausted my resources and indeed my patience attempting to be heard. Just read the post above. Do you think that was quickly put together or sloppy or not well thought out? Seem organized enough? That's because I spent my time and energy trying to warn others about how shoddy and pathetic HP support really is after getting the run around from HP over and over and over again. And unlike yourself, not only am I not paid for this input, I actually PAID for this bad experience. Guaranteed that as myself a manager of a software company support department, if I treated my customers this way, I would expect to lose revenue.
I am indeed attempting to offer "user-to-user support". Here are my support tips to other users:
1) don't buy HP
2) if you did buy HP, good luck getting help if you ever need it
3) if you do need help, DEMAND a US support number!!
4) if the answer sounds ridiculous, hang up and try again... repeat
5) don't bother trying to get to any "manager"; it is a fruitless waste of time and energy
05-10-2012 04:25 PM
I'm not surprised. I had the experience of being transferred from place to place, from person to person in the Philipines. They couldn't understand that, even after having had many conversations with Americans, having had paid for 2 computers (one to replace the other, when the other was returned, the money was to be refunded..and I'm still in the middle of THAT transaction and won't be happy until I am refunded the money for ONE of the TWO computers)....It has taken me many hours I'll never get back and having money tied up for a month to get the replacement...it has taken me from the end of March until this date (and I haven't received the originally built computer, therefore, I haven't sent the first one back, etc)..hell, it gets ME confused...thank god I've been taking notes, saving ALL emails and notes of ALL communications, and have reported them to the Better Business Bureau.
HP has single-handedly redefined "customer service".....