My HP Pavillion TX 1340ea no longer boots up [ Edited ]

[navalavi8or]

+1

I was working on my TX1410US last night when the screen started changing to funky colors then after 20-30 secs the sreen returned to normal however the computer WOULD NOT respond to any inputs. Shut it down by the power switch and now I get the same symptoms that you all have. Leds and fan come on at power up but nothing else. Not very happy at all computer is very lightly used (primarily use my desk top at home) and was purchased Feb 2008 from Circuit City (I'm sure they can't help).

I highly encourage all to contact HP Corperate US @ 650-857-1501

 http://h30434.www3.hp.com/psg/board/message?board.id=Tablet&thread.id=159

Message Edited by navalavi8or on 05-10-2009 10:03 AM

[sjbracing]

Add us to the list (of everyone) with an HP tx1000 computer having a motherboard/graphics card issue.  HP - we deserve better!

[Rameshreddy]

Hi Guys,

I am also a tx1000z owner and I am facing the same problem as you all guys are having.

1) Wireless card ceased to detect wireless networks

2) No Display on Screen but all the buttons are still lit up

This seems to be a widespread problem with HP pavilion notebooks and I see a lot of people trying to post the same problem with slight variation of characterstics. I bet there might be thousands who are having the problem but I see no real collaboration that might force HP to act upon. I am really disappointed in HP customer service and I am seriously considering for a non-HP products going forward.

I sent a mail to HP and their initial reaction was to shrug it off as a simpler problem. This clearly shows we need to fight as a unity and not on individual basis since this is a known problem and HP is reluctant to admit it. For that to happen we need to start using a common place to communicate. I suggest to start a new thread named "HP tx1000 No display/wireless problem" and try to get all the users into one place. what do you guys think about this ? Or we can use some other means like Google/yahoo groups ot whatever?

I will try to post the samething on all different threads here with similar problem. And also I know there is a website one guy started on this and it seems HP managers are rushed in to silent this guy since they fear it might get out of hands if they let him to colloberate all users of this problem. You can visit

http://deadhp.org/  for details. if you need to communicate you can reach me at mudhireddy@gmail.com.

[Rameshreddy]

Look at this thread, This problem needs no more explanation. This is HP's deliberate attempt to ignore their crappy products.

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1245319

[Sticky1981]

Any UK customers out there who are having difficulty getting the right level of service from HP please PM me and I can offer a good source of further advice which has already led to several 100% refunds from retailers.

[RobbycUK]

Add yet another Tx1340ea to the list of dead pc's.

17 months old & yesterday morning the unit just failed catastrophically. Screen went to fuzzy lines so quickly hard reset but the damage must already have been done. Now it won't POST, won't fire up the BIOS screen & just sits there with the LEDs on looking pretty. Tried removing memory, HDD, CD to see if I get a beep code or LED code - nothing. Connected an external screen - still nothing. Replacement memory sodimms I had lying around - still nothing.

Have an email log into HP support as they don't recognise the product description on their "customer support" system (cough) so can't start an online chat with them. As the laptop is out of warrenty they won't even let you speak to a person without paying £15.99 - how they can get away with that I don't know. Think I might have to contact Watchdog (UK consumer services TV programme with some clout) or some other similar ombudsman to see what powers they have to stop this appalling approach to customer service in the future.

Have to wait & see if they really do have such an arrogant approach to looking after thier customers as it appears at first glance. They need to be careful though as they never know what affiliations consumers have (I'm used by my company to review & recommend IT purchases, even though it's actually outside of my job description - normally order c.24000 units of printers, pdas, desktops & laptops over a rolling 3 year period). I have recommended HP in the past, but that recommendation is currently severly tested.

Now have the problem of convincing the vista file system on the HDD to allow me to access the files via an XP machine & an external SATA enclosure. I really, really hate vista at times like these & only put up with it for the touchscreen function on the (now dead) laptop.

So far - very disappointed. I'm currently using a 4yr old desktop,with 2 toshiba laptops beside me which are both working perfectly (6yrs old & 8 yrs old) - so I'm not used to having such poor longevity out of any of my devices.

[ladylake]

Our HP Pavilion TX 1217cl was purchased for Christmass in 2007. Oer the next seeral months we had occassions when we would turn on the machine, all the lights would come on along with the sound of the computer starting up then nothing but a black screen. We would turn it off and after one or two tries it would come on and be fine.  But you never knew when this would happen.  Then on occassion when trying to use the wireless I would get an error sayin we did not have a wireless card.  Then about a week ago the dreaded happened and the computer simply won;t come on at all.. I have been trying daily tocoax it into booting up with no luck.  After much research my husband found this forum and we were very glad to see we are by no means alone.  I hae tried all of the little hints on how pewople have gotten the computer back on but so far no luck, I get lights only,  After finding out the problem we called HP customer service.  It seemed that if the problem was this wide spread and something that HP had knowledge of, they would take care of their customers.  In fact I did find a couple of the blogs that said they had finally agreed tofix it and had done so,  We called customer service and the first young man we got knew nothing of this problem with the BGA chip and could not help unless we would purchase another warranty or pay the hourly fee.  We asked to speak to someone over him and after some time he agreed to have the supervisor call us back in 24 to 48 hours.  We got a call back this morning (less than 12 hours) from"Jason" who did know of the problem but informed me that our particular computer was not on his list of "HP says fix it" even though it is the same problem.  I asked if he could contact the company and find out if this computer could be added to the list and was informed that all complaints of this nature make their was to the people who make these decisions and they at at somnetime change their minds and add it to the list, escecially if they get enough complaints on the T1217cl in particular.  While he was very polit, I was not happy with the answwwer and asked to speak to someone higher than he.  I was informed there were no Customer Service Agents higher that dealt wwith the phones.  He did give me a reference number and his phone number to call back at some later time to see if HP had changed their list..I suppose that is a "fat chance".  As such wwe are very dissappointed with HP and their treatment of what would appear to be a very widespread problem with the tx1000 serwiex of notebooks and their refusal to correct it. 
We have always owned HP products but if I have to replace this computer because of this it will be a different brand......

[yuungtran]

Hello navalavi8or,

I am wonder if you have any help from HP? Mine is still not doing any good but blank. I had done all to the point that recovery state, no luck at all. I did try to call 650-857-1501, but after waiting for 10 mins, I gave up. Thanks.

[ladylake]

This BGA chip on the motherboard bad workmanship is a HP credibility problem.They should have fixed it.  Having HP computers all of our life, we are going to avoid their products in the future. E-bay has a number of companies that services tx1000 problems.  We sent it off to Las Vegas today, wish us luck...

[RobbycUK]

Well, a little over 2 weeks after a HP tech support (Brandon) stated that "I have escalated your issue to a case manager, who will be in a better position to assist you" I've still had no contact from the 'case manager', despite chasing them !

I can only hope that the 'case manager' knows from the previous email chain that I do actually know my way around a motherboard (as I used to fix servers, desktops & laptops for them) and is waiting to contact me once HP graciously admit that it is a generic hardware fault, as Sony have done this morning (see http://www.reghardware.co.uk/2009/08/12/sony_vaio_nvidia/) and let me know that they will repair it <false optimism mode cancel>

I only hope that this is true, otherwise HP's customer care (cough) will have gone even lower in my opinion....... I wonder if they'll go as far as Sony & provide a 3 year warranty on the fix to the GPU as well?

Good Luck LadyLake BTW - I hope your PC gets fixed, and that once HP admit to the hardware fault they'll be gracious enough to reimburse you for the repair, as Sony are for Vaio users (see http://esupport.sony.com/perl/news-item.pl?template=EN&news_id=349 to be really disappointed with HP service)