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09-29-2010 05:52 AM
09-29-2010 06:58 AM
Hi, this may be a hardware issue, but before you go to the trouble of having your unit repaired I would recommend trying a System Recovery.
You don't need discs, you can run it by either tapping the "f11" key while booting, or by choosing "Recovery Manager" from the start menu (just type recovery in the start search box)
From here you can choose to reinstall drivers or applications or to run a recovery back to factory settings.
You will need to back up any personal data you have as it will wipe it out.
If you run recovery and it works, it's not hardware, if you run it and it does not work, it most likely is hardware and you should have the unit repaired under warranty.
Knowledge is power...Power to the people
11-08-2010 01:26 PM
hi have a hp pavilion dv6 3080er laptop....i install new windows 7 ultimate now...but my HP SimplePass Identity protection is not working now .what to my hardware divice shown in the divice manager...but the software is not not working any how .pls help me!!!!
04-20-2011 03:07 PM
Same issue here. Believe it worked just fine before installation of some patches from Microsoft about two weeks ago. Now it only works for Windows Logon. All websites mention that it is not a logon screen and cant add logon information for reader to input data.
hopefully this gets fixed, thinking its just a patch the knocked it out temporarily.
09-25-2011 07:19 AM
I am having similiar issues...My HP SimplePass Identity Protection's finger scanner works to log me onto the computer, but lost all of my management on all other log ins. If I go to programs and click on HP SimplePass Identity Pass Icon and click on it, the application comes up for an initial set up...If I then, click on Password Management when on a Log In Screen, I get the error messase that This is not a log on screen, EVEN if I have my cursor in the actual log in field!
My version of HP SimplePass Identity Protection is 5.20.205e ...
checked the Biometric Devices under Device Manager and it says that everything is up to date (VSF301)...
09-28-2011 12:44 PM
With simplepass 7.x or 2011.. i get the same cannot detect error message..
I have a dv7t-2000.. digital persona worked fine (but not with newer firefox).. is simplepass not compatible with dv7t-2xxx?
02-24-2012 03:36 AM
hai when ever i click on simple pass identity protection ..that thing is not open even i tried from all programs,
hp , hp simple pass identification canu show me the procedure how to use that thing