TX Series Needs To Be Recalled

[mobetman]

I had two problems with my HP Pavillion tx2120us. First my wireless modem stopped working and about a month later the monitor/screen stopped working. Basically, the laptop is now dead & worthless.

These problems occurred several months ago. I contacted HP, however, it was just past the warranty date and they wouldn't help...not without charging. Okay, I understood that, a deadline date is a date.

So, I went to Geek Squad and was told it was most likely the graphics card and chipset. I was also told that replacementcost was so expensive I might as well get a new laptop.

The laptop has been an expensive paperweight for a few months now. So why am I writing on this forum. I needed to get some information off the hard drive and looked online to find out how to do it.  Instead, I find that thousands of HP TX series owners have/had the same problems (see http://www.engadget.com/2010/01/26/hp-tx2000-suffering-from-dead-screens-and-wireless-nvidia-to-bl/). 

Now, I'm very upset that a $1,100 laptop is useless after a little over 1 year of use. But even more upset that apparently HP knows this is an issue and doing nothing to address it.

This is the second time I've had problems with HP products (printer was first) and I will never be duped again by this company. I've never had this problem with Dell products. Hell, I was thinking about going Mac, maybe now's the time.

[Chiefobs]

HP is aware of the problem with the TX series but refuses to acknowledge it. My son-in-law purchased the TX1410US twenty-one months ago for approximately $1200.00. He had just started a new job and needed a dependable notebook as a bridge from work to work at home. This model seemed to fill the bill. He was so very proud of his purchase until two months ago. That's when the notebook stopped connecting to the internet and then would not turn on. When he took it to a local computer repair shop the technician informed him that this was a common issue on HP TX series laptops and his motherboard would need to be replaced. The technician would not even attempt the repair and directed my son-in-law to contact HP. Before doing so we looked at this forum and saw all the posts from people who had experienced the same symptoms and failure. When we spoke to HP the technician informed us that there had been no complaints at all for this problem on TX series laptops. So I guess none of these people on the forum exist. We were told that if we sent the laptop in and the motherboard had to be replaced we would be charged the full price of $400.00 plus and undisclosed labor charge. Well I understand what "Limited Warranty" means and I also understand what "Manufacturer's Defect" means.

Imagine if HP's commercials said " Hey buy our product, but if we discover that we've used inferior parts you're on your own. Especially if those parts wear out after your one year warranty runs out". I wonder if Toyota can use the same answer as we are getting from HP? We will fix the problem that we created but you are going to pay for it....Again. Maybe HP should just at this double charge to the price up-front? Buy your new notebook for $1,200.00 plus the additional $500.00 or so you'll pay if you want to use it past the first two years. Oh well i don't even know why I am saying anything because HP has already decided that I'm not reporting a problem and as long as they can do that the TX series will never be a problem. Take notice of how to handle your customers Toyota...

[davehaku]

My HP tx2120us has always been prone to overheating, and when hot (it gets reaaaally hot) it becomes extremely slow, and unusable. Within 19 months the computer started to loose the WiFi intermittently, as if it wasn't present. Sometimes it was there, sometimes it wasn't. At some point it became permanent and the WiFi was gone for good. About a month later, one day it just didn't boot, just a black screen there. Lights on, fan on, but no computer. These symptoms are identical to those of hundreds of other users whose complaints I have read around the web. I managed to save my information from the hard drive and sent it for repairing (still had extended warranty then). They just replaced the main board for another just like it, and the computer came back to me just like new (overheating and slow). It is known that the main board has a design problem that leads to the eventual fatal failure of the computer, but HP refuses to acknowledge. I guess they will just pretend we don't exist, close their eyes cover their ears and babble until the last one of us gives up. The computer as it is (new board and everything) is barely usable since a BIOS update makes it shut down when overheated, which happens at the mere watching of a YouTube video. I know this new board I got will eventually die the same painful death the previous one had, and this time I won't have extended warranty. I paid (not a small sum) for a working computer, not a crippled one. Instead I have had over three years of crappy computing and frustration. I eventually got around to buy an XPS Studio 16 from Dell: zero problems, fast, responsive, performance is up to par. The new computer costed about as much as the crappy HP. Needless to say I will never buy anything from HP ever again. And I will tell of my story to anyone considering one. I guess someone could say HP couldn't care less, but they should because this is not the way to treat their customers, and I know I am not the only one being dumped with this piece of useless thing. I really would like to see the CEO sticking to a computer like this and trying to get it to work right on his own, and being let down by customer support. I guess he should worry about those things.