HP Support Forums
Join in the conversation.
03-11-2009 02:27 PM
I have a similar problem with a tx 1000. I restored the os from the factory recovery disk and the touch screen an fingerprint device do not work. How do I find that specific driver in the USB section of my device manager? I looked at each entry and saw no driver with that name? What should I look for specifically and how do I roll it back?
03-14-2009 12:52 PM - last edited on 03-14-2009 05:38 PM by WendyM
05-05-2009 05:59 PM
Ambro, thank you. It works for me too.
And it's true that not only touch sreen and webcam were died, but also fingerprint. Unfortunatelly, I have not used the fingerprint feature so far, and now I even don't know how to activate it. I try to swip my finger but it says: "Initialization of the key negotiation process failed withthe following error: Key not valid for use in specified state." When VeriSoft Logon Wizard dialog pops up to ask me introducing myself, it requires password that I never recorded before. It's confusing me now.
Any suggestion for this amateur guy?
08-12-2009 07:52 PM
03-20-2010 07:44 AM - last edited on 04-24-2012 11:27 AM by SedonaF
To all those who have suffered because of unwanted problems with HP TX1000 and similar laptops, please go to the following Petition and sign it. HP has not recalled a product that is know to have so many issues. Their reps say that not enough customers have complained about it.
Thanks in advance.