TX1000 Touchscreen not working and driver possibly missing

[LongshotLoz]

The touchscreen on my HP Pavillion TX1000 has not been working for a quite a while and now I want to fix it.

I've read previously on this forum that other people have managed to solve this problem by updating/rolling back the driver called HX2LP.

I have looked in the Device Manager and the driver is not there so I cannot roll it back or update it. I do not know much about drivers etc so I do not know what I should do, can I download the driver? Im not sure how these things work or even if you can download a driver.

Below is the post i read about how a similar issue was solved.

"I was able to get them working again by rolling back the HX2LP driver in device manager. The device driver rolls back to a Microsoft driver, not Cypress. The optional Cypress windows update was published on 2/25/2009."

Thank you in advance,

Lawrence

[ZacHank]

I don't know what you have tried, but hp.com has all the drivers for your laptop.  Go to hp.com click on the support and drivers tab, then click the Download drivers and software (and firmware) check button thingy.  Then you can type in the make and model of your laptop, be as specific as possible.  If you don't type in the exact name you will get a list of possible computer models, then you click on your computer model.  Then click your operating system this will bring you to a download page which will contain all of the drivers and software available to your computer, including the touchscreen driver.  Be sure that if you are downloading something that requires software to download and install the driver first and then the software.

Hope this helps.

[rob1sfc]

Is it turned on in Windows?  Go to Control Panel> Programs and Features> Turn Windows Features on or off>Tablet PC Optional Components.  Even if it's ticked, maybe you could try unticking and reticking it and then a re-boot.  It's worth checking at least. 

[EbearzNoOp]

  I just got off the phone with a new case manager named Jamie 1-877-917-4380 ext 93 regarding new case number 7501359724, and of course just what I expected he would say, HP has no known issue with the tx series and no issue with the Nvidia 6150 chip.  He said that its just a coincidence that 1000's and 1000's of owners have experienced overheating motherboards.  That despite the same symptoms of other hp laptops and their recall proceding a huge lawsuit with Nvidia admitting they had sold hp defective chips, the tx/ 6150 nvidia was not one of the defective chips.  After reading the lawsuit details I found that Nvidia never released a list of the exact defective chips just that there were some, and then settled with hp.  Hp for some reason or another made a list of the so called defective ones and left many of the additional defective ones including the tx series/ Nvidia 6 series chips off the list.  Maybe there are not as many of us that own it, so as a business move they felt they could get away with this, or maybe because the failure typically hits a month or two after warranty expires.  I even looked up the chip by itself and found that the same Nvidia 6150 chip was used in certain Dell notebooks and had an issued recall relating to its defect.  Yet Jamie from Hp clearly stated that there is no known defect and that I would need to pay 400.00 USD and get the mother board replaced. I told him that I wasn't going to do that, why would I spend 400 dollars to have a new defective mother board intsalled to fail again.  He assured me that it wouldn't be an issue because the new mother boards have a different set of chips due to the issue with the old chip.  What is that about?  Does he think I am stupid, they say there is no defect in that chip, so they wont take responsability but they admit there is an issue with the chip, what is the difference?  They change the word defect with issue and that excuses them from any liability in providing a product capable of delivering expectations and quality of its class.  I personally wont settle for this. I wont settle for less than a refund or a new equall value notebook free from defect with an extended warranty.  To all of you others with this model of notebook i suggest you do the same, don't give up on your right to defend your hard earned money.  Look up Nvidia 6 series chips and you will find many companies that have disclosed its defect and taken responsability to their product owners.  Hp needs to do the same. Shame on HP  I had to edit this because they keep deleting my posts to cover up there secret, you can try and follow the trouble shooting tips, but it wont work, your monitor is not broken, the graphics card has burned up and is killing your mother board.  A company invested a lot of money only to realize they can either lose a lot more money or they can brush it under the rug at the expense of their customers, and so they try to sustain profitability, by hiding the truth.  I suggest you buy a msi netbook, it has no frills but I promiss it will last, msi knows how to make a strong motherboard and stand by their products, no use in buying a fancy computer when it will only tease you with 13mons of life.  I am sorry that myself and all of you put your hard money and trust into a product that was probably knowingly doomed before it was even sold to us. Just remember that in this economy even a large company that you think you can trust can't be trusted, MONEY trumps the consumer!!

[EbearzNoOp]

  I just got off the phone with a new case manager named Jamie 1-877-917-4380 ext 93 regarding new case number 7501359724, and of course just what I expected he would say, HP has no known issue with the tx series and no issue with the Nvidia 6150 chip.  He said that its just a coincidence that 1000's and 1000's of owners have experienced overheating motherboards.  That despite the same symptoms of other hp laptops and their recall proceding a huge lawsuit with Nvidia admitting they had sold hp defective chips, the tx/ 6150 nvidia was not one of the defective chips.  After reading the lawsuit details I found that Nvidia never released a list of the exact defective chips just that there were some, and then settled with hp.  Hp for some reason or another made a list of the so called defective ones and left many of the additional defective ones including the tx series/ Nvidia 6 series chips off the list.  Maybe there are not as many of us that own it, so as a business move they felt they could get away with this, or maybe because the failure typically hits a month or two after warranty expires.  I even looked up the chip by itself and found that the same Nvidia 6150 chip was used in certain Dell notebooks and had an issued recall relating to its defect.  Yet Jamie from Hp clearly stated that there is no known defect and that I would need to pay 400.00 USD and get the mother board replaced. I told him that I wasn't going to do that, why would I spend 400 dollars to have a new defective mother board intsalled to fail again.  He assured me that it wouldn't be an issue because the new mother boards have a different set of chips due to the issue with the old chip.  What is that about?  Does he think I am stupid, they say there is no defect in that chip, so they wont take responsability but they admit there is an issue with the chip, what is the difference?  They change the word defect with issue and that excuses them from any liability in providing a product capable of delivering expectations and quality of its class.  I personally wont settle for this. I wont settle for less than a refund or a new equall value notebook free from defect with an extended warranty.  To all of you others with this model of notebook i suggest you do the same, don't give up on your right to defend your hard earned money.  Look up Nvidia 6 series chips and you will find many companies that have disclosed its defect and taken responsability to their product owners.  Hp needs to do the same. Shame on HP  I had to edit this because they keep deleting my posts to cover up there secret, you can try and follow the trouble shooting tips, but it wont work, your monitor is not broken, the graphics card has burned up and is killing your mother board.  A company invested a lot of money only to realize they can either lose a lot more money or they can brush it under the rug at the expense of their customers, and so they try to sustain profitability, by hiding the truth.  I suggest you buy a msi netbook, it has no frills but I promiss it will last, msi knows how to make a strong motherboard and stand by their products, no use in buying a fancy computer when it will only tease you with 13mons of life.  I am sorry that myself and all of you put your hard money and trust into a product that was probably knowingly doomed before it was even sold to us. Just remember that in this economy even a large company that you think you can trust can't be trusted, MONEY trumps the consumer!!

[eyahss]

the matter of the touchscreen I have yet to work out, but the device manager does display an unknown device ACPI\HPQ0006 I believe this is the culprit but it is sad that the hp site does not list a "touchscreen driver" for their touchscreen laptop.

as far as the hp's overheating, i have solved this on multiple models including the tx1000(which was one of the hardest teardowns i have done before). the fix is very simple i replace the hp standard heat transfer "tape"(this is crap and dosen't work well) I replace it with artic silver, and magically the laptop stops overheating. also when your in there, make sure the squirrelcage is clear of obstructions. .

[shakir1503]

my tx10000 touchscreen not working