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10-23-2010 09:32 PM
11-18-2010 09:02 PM
you can have the copper shim installed on the GPU chip for $70 with 60 day garantee
11-26-2010 02:04 PM
The exact same thing happened to my computer in January 2010. Has HP every done anything about this? I bought another notebook computer from another manufacturer...but have kept my non-working HP Pavilion TX2000 in hopes HP would do a recall or make it right at some point.
01-08-2011 10:55 AM
I had same problem with a TX2635us tablet.
When I checked several forums online, found that there was a very well known problem with the soldering of the GPU... several DIY fixes proposed; found no one who got any help whatsoever from HP, although a few managed to trick HP customer service into acknowledging they were aware of the problem but were not offering extended warranty protection.
You can find a wealth of complaints and suggestions by googling "HP Table won't start."
I am not an HP Employee, although I had (previously) been an HP Loyalist for many, many years. Over those years, I have purchased a series of HP Desktops, laptops, printers, etc., for myself, my family, and my business. HP is not the same company they used to be, and in future I guess I'll purchase other brands through COSTCO for the extended warranty.
WIth my tablet, I'm just going to pull the hard drive, enclose it and use it as an external to recover all the files that hadn't yet been backed up.
Good luck to you.
02-08-2011 10:40 AM
Ive got the same problem as everyone...same results from HP Support...too bad the tx2000 is left out of the NVIDIA recall.
Since HP doesnt even let people email them a complaint unless they are under warranty I guess this is the medium to put in my 2 cents.
Is there not even embarrassment on HP's part that there is a vast and well documented failure in one of their products? Despite the good intentions of Hp support techies in these forums how can you stand by a company who has fallen so far from the tree?
Good lord get a clue.
That is all for my constructive criticism.
02-10-2011 10:57 AM
This is what HP did to me.
After Six months I began having wifi issues, it was irritating but I didn't think it merited sending it and not having it for a few weeks. At the 9 Month mark it began having issues with overheating, now my computer was hot, always scalding I wasn't ever able to use it as a laptop. The overheating caused Memory Dumps, and shut offs and when I would turn it back on I would get an HP notification that the temperature was over a certain amount of degrees and that's why it shut off. I sent it into HP. They replaced EVERYTHING. The only thing they didnt replace was the laptop casing and the screen. They replaced the HDD, the motherboard, the heat sink, wifi card, everything all the "guts".
Now I got it back, and the front hinges didnt quite click into place as they used to, the magnetic ones that snap up to close the PC, thinking they did something to it, maybe didnt place them right, and the wifi was starting up right away with the issues, I had them take it back.
Instead of fix it, they said I spilled something on it, and my warranty was void. I have NEVER spilled anything on my computer I am the only one that touches my computer, I live alone, I have no children, it never left my apartment. I am a tech, I know when to own up to my own mistakes I would never have even sent it in knowing that it was my fault. Now I see from other posts that they have done that same exact thing to other people, telling them their warranty was voided because of spillage so they don't have to fix it. Which apparently they do often (Check and Check Also) There are countless of others online.
Luckily I had also purchased a warranty with best buy, it is going on a year and a half and I have replaced the ENTIRE "guts" (mobo/hdd/cards/etc..) Four times total. FOUR TIMES.
There is an online petition with over 4150 signatures. That is Over 4 THOUSAND people with problems with their TX/TM models with the same complaints: Motherboard frying, Wifi dying, screen blacking out just to name a few. Incredulous!! HP has pretended that it doesnt exist. The only time that HP has refunded money or product was when they were threatened with being reported to the media, or an attorney. Hush money from the way I see it.
I am so incredibly disgusted with them.
I called to make a complaint, on the fourth time I had to replace my motherboard, they took my complaint and said they would have someone contact me, it's been a week and a half and no one has contacted me.
HP with their whole line of TouchFailures.
HP with their whole line of IT Tech Liars.
04-05-2011 10:31 AM
Here is the answer to this issue:
1st its a mother board replacement if this happens. cost is around $300 if your lucky and can find the replacement on ebay.
Personally after having 3 different series of laptops from HP go bad on me in this manner. I refuse to buy ANYTHING with HP logo on it. Obviously they have low quality parts in their computers and could care less about their consumers. they also have poor service and do not honor their warranty's I would say instead of paying $300 after already paying 1,500 for your laptop buy a more reliable brand even if it is a little more cost straight off. I have yet to have my Toshiba fail on me or my ASUS and they are 8 years old! The Hp's seem to have a 2 year count down on them. Happy Computing!
07-22-2011 04:31 PM
I have a TX2120us that finally went bellyup two days ago.
I have three issues with HP about this particular computer. I love this computer but HP's engineering and QC leave a lot to be desired. I also gather that it is too late to participate in the nVidia Settlement, and I also understand that the tx2000 series wasn't included in the settlement, but it should have been.
1) The system overheats and I understand that this is a known problem on this series and a lot of other series. The nVidia chipset started acting up some time ago, not sure exactly when, but now I see that it had all the classic symptoms and now finally died.
2) The mouse jumps down and to the right on the screen and on HP forums I found out about the interference from the upper right portion of the case affecting the touch screen. A piece of aluminum foil placed under the monitor on that side fixes the problem. Again, a design/engineering issue.
3) My system came with Windows Vista Home Premium. Even though Windows 7 came out before the warranty was up, HP released a statement that no update will ever be released for Windows 7 on this machine. The result is that you can't even download the latest nVidia drivers as this machine refuses to allow them to be installed. The bios does not and will not support Windows 7. So much for future proofing their machines.
HP used to stand for quality and great engineering and really good customer support. No more. In the hopes that the new CEO Leo Apotheker might change HP's direction I made a complaint about these issues to their executive suite. I did get a call from a rep and he directed me to a case rep. Neither one ever really understood the problems and just followed their respective scripts and when they also ran into a dead end with support they gave up too.
I think my next recommendations for any computer products to my customers will be anything but HP. It's a shame that this had to happen. I've never particularly liked Dell products but I have to say that I have been impressed by their field reps and they really seem to be trying to respond to questions and provide some real support. I also keep seeing good things about Lenovo and like what I see with their products. I sure hope that someone will show Leo some of these messages and that he will actually read some of these comments about poor engineering and service and turn HP around, but I am not hopeful.
A former HP fan.
System Admin and Analyst