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05-31-2011 08:33 AM - edited 05-31-2011 08:35 AM
I am so angry at HP for not supporting the tx2000 series computers on Windows 7 that I will probably not ever buy or recommend another HP product. I have a tx2120us that I love, but HP only supports Windows Vista and not Windows 7. I cannot use the latest nVidia drivers for instance. I continually have problems because of HP's lack of support. I even wrote to the chairman's office to complain and received a call back all right, but the person from their "executive" team turned me over to someone else. Neither one of them understood their products or really made any effort to go beyond their scripts.
Windows 7 came out before my warranty was up, but HP has refused to support it, although the computer should be perfectly capable of running Windows 7 if HP had upgraded their bios to support it.
Has anyone been able to bypass the HP roadblocks to upgrading to Windows 7? I doubt that anyone at HP is even reading these comments, let alone cares. I suspect that anyone who cares about customers left HP some time ago or were laid off.
System Admin and Analyst
02-11-2012 11:55 AM
02-13-2012 12:35 PM - edited 02-13-2012 05:56 PM
I've upgraded my tx2500 to windows 7, purging all HP software first and migrating the C: drive over to a new SSD hard drive, leaving the recovery partition behind. The Windows 7 upgrade went off flawlessly, but that's not to say that they computer itself hasn't had its share of problems. However those problems occur prior to boot, so I feel confident that Windows 7 and drivers are not an issue there.