Why is there no TX1000 recall?

[metaxa]

Most of the posts are very similar to what I have experienced with my tx1000.

Pen, gone.

WebCam, gone.

Fingerprinter reader, gone.

Wifi, gone.

Got the blue screen 2 times today after trying to re-install webcam driver.

In the last few days, the powercord plug-in indicator is not always working and the laptop is not charging.

I keep reading horror stories about the gradual death of these laptops and I can see it happening in front of my eyes.

Why is HP not recalling the TX1000? All the laptop forums are full with people complaining about the same issues!

It's a bit disappointing since I already bought three HP laptops in the last five years and this one will be the last!!!

The next will be a MacBook Pro.  

After the blue screens today I was soo ready to trash it and go the the apple store down the block.

Way to go HP !!!

Metaxa   

[Acropolis]

Hi All,

I had the exact same problem when turning on my tx1001au, the lights would go on fans would spin, but no screen activity.

This might sound crazy, no need to open up laptop, just follow directions below WORKED for ME. Its now been working for over a week with no problems, but i have purchased a targus laptop cooler fan to keep my lappie cool.

take out hard disk drive. So as not to damage it from the exess heat buildup.

turn on laptop,

place in laptop carry bag and zip up to get heat buildup. (i did mine on a cool night so i did this for an hour) half an hour in most cases should be sufficient

take laptop out of carry bag. turn off. press down on the enter key and the \ key which is just above the enter key, with moderate to good pressure. I used 2 fingers for the enter key to add even pressure.

(the reason for this you might ask is that the Fault is to do with the GPU which is the nVidia Graphics chip, by heating up the laptop the solder on the board gets hot. then buy pressing down on the above red labeled keys, which are directly above the GPU, you are basically reseating the GPU back into place.) This has happened on a few different brands of laptop, HP, Apple, Dell etc. so is a know problem with the same model Nvidia GPU's for all these brand laptops.)

Turn on the laptop while pressing down on the above keys. (do this as soon as possible as the computer will start to cool down and you will have to start all over again.)

wait till the fans reduce speed, then turn of the laptop again.

you might have to do this a couple of times for it to work. (i only had to do it once because i left my laptop in my carry bag for an hour to get it realy hot, remember i took out my hdd so as not to damage it)

Then with the laptop turned off again hold down the F12 key turn the laptop on again and wait till the fans spin down again. then start tapping the F12continually for about 10 seconds.

(The above F12 is like a factory reboot/reset sequence .

Then turn the laptop off again.

Turn it back on and if you pressed down just right, then you would have reseated the GPU and your lappie will be working again.

Hope this helps those people out there with TX model laptops

[TheBigJim]

Hmm, I have never had a problem with mine, and it works group.

[nullr1]

How long had you had it for? It ussually lasts about 1.5 year before the gpus constant hot temps desolder it from the board. Run speedfan and see what your gpu temp is if its over 200f its too high.

[Mariod]

Thank You Acropolis!  Your fix worked like a charm.

This was the second time my daughter's TX1215 died.  The first time luckily  was only 11 months after purchase, so it was still covered under warrantee and HP replaced the system board.  This time, about a year later, she got the black screen when she tried to turn it on.  I suspect that there is no recall because HP doesn't have a fix.  They can replace the system board as they did for us, but that only buys them a little time at great expense.

Anyway, after the first experience and the posts about HP support, I knew that trying to have the laptop repaired would end up costing about the same as a new laptop.  So I was thinking about getting a lowend laptop and using parts from the TX (e.g., memory, harddrive, DVD) to upgrade it.  The I saw Acropolis' fix and thought why not give it a try since I was going to trash the laptop anyway.  So I removed the harddrive and DVD, and swapped the two 1 GB memory chips for one of the 512MB chips that came with the TX, turned the laptop on and put it in a case.  Over the course of about 2.5 hours I made several attempts to press down on the Enter and \ keys and restart the laptop.  On the 4th attempt the laptop came back to life.  I let it cool down and reinstalled the parts.  When I started it up, I found that Windows had been corrupted and had to fix it by going back to a restore point.  The laptop has now been running for about 12 hours and has successfully installed several updates (Windows, McAfee and Itunes).  I have no idea how long it will last, but clearly the fix is worth a try for anyone with a TX.

THANKS!

[NoGoLapTop]

Problems with TX1220 and TX 1415 (a non touch screen model) included overheating and eventual crash (both a month out of warranty). HP did replace motherboards in both machines but the TX 1220 continues to overheat and the TX 1415 has died again and cannot be booted. Additionally, the TX1220 hinge has failed (even though it has been used minimally (due to problems), rarely used the tablet feature and has been treated with respect and care. The only solution seems to be to replace the hinge (it cannot be tightened).  This is a tablet and the hinge should be expected to perform (I cannot help but wonder if during the HP repairs the hinge came loose).

 

Finally, I also experienced problems with dropped Wi-Fi drivers (not Bluetooth), and a blank screen.

 

I have two old HP laptops that still run fine (one is 5 years old the other in 7 years old). I still believe that HP makes a quality product but it is time for them to admit they made a lemon.

 

<text deleted>

 

Just a few thoughts.

Message Edited by WendyM on 11-04-2009 09:09 AM

[Eros18]

I have a TX1228ca, and I payed a lot for it when it came out. I sent it in the first time I encountered a problem with the keyboard, because it wouldn't work, and I was really impressed with HP's service. Within two weeks I had my laptop back, and running great. Then AS SOON AS MY WARRANTY EXPIRED, my wireless stopped working, then a little later, the whole laptop wouldn't turn on. The lights come on, but nothing is shown on the screen. When I spoke to HP, they told me that if my laptop was a DV, instead of a TX, they would have fixed it, but since its not they cant do anything about it. EVEN THOUGH THEY ARE EXPERIENCING THE EXACT SAME PROBLEMS WITH BOTH MODELS! I payed 1600 for this laptop, the previous year I payed 699 for an Acer, and not once have I had a problem with the Acer. It's a little hard to believe that the Acer, which is the laptop im using as I type this, has outlasted an HP laptop that I payed double for.

It's incredible, I put my money on HP, and they haven't delivered at all! Now they want more money from me, so they can fix their faulty product! How great is that? Thanks HP! 

[LIve-Rust]

Yup, I just got off the line with HP and they told me, there have been no problems with the tx1000. Right!

My tx1000 computer just died, lights go on, blank screen.  I had no idea it was a major problem with the product.

Since they won't fix it for free, I'm going to take it apart and see if I can re-seat the gpu. 

Just doesn't seem right, HP should man up and fix this problem. My tx1000 always ran hot. So hot that I put it on a cutting board with blocks under it so it could have air circulation.

I don't hold out hope that HP will do the right thing.  

[metaxa]

Hi all and thank you for your contributions.

I am still using my HP laptop, however I don't rely on it anymore. I keep backups of everything on it all the time...

I am also not a friend of spending hours attempting to revive my tx1000 as some have suggested. If it's not working and the manufacturer doesn't care, so be it! My philosophy is: cut your losses and move on.

I got a beautiful new MacBook Pro about 2 weeks ago, when I started this dashboard and I love it!

I don't exclude buying HP again, mainly because my oldest, almost 8 year old HP laptop is still running great (when I take it out of the storage), but it will take some time.  I was also going to buy some HP stocks which I decided against because of this experience which most likely represents a general attitude towards customer service.  I simply find it unacceptable that there is a product-gone-bad and they don't deal with it in a satisfying way for customers. 

Thanks again to everyone for your contributions and tips and good luck!

Hope to not see you in the Mac troubleshooting forums ;-)

Metaxa

[perrine57]

Same problems, no screen, no wireless, etc.... I've read numerous posts on the HP TX series... What's amazing to me, is it appears that HP has made no comment?  I gave up on my TX1000 and trying to work the HP maze of customer service... life is too short to spend countless hours with techs on the phone... over and over and over... It's a piece of crap HP, so is your service.