tx1000 Series Laptop Failure - PLEASE READ

[debbiew]

I had the same issue with my TX1000.  It sits in the box in the closet hoping for a recall.  First the wifi went then the black screen.  It's useless. 

Shame on you, HP for not taking ownership to this problem!

[Distant_Twiligh]

Wow, I have (well, rather HAD) an HP tx1000, which died on me in college last Wednesday.

The wireless went first, and I thought it was MY fault.

It started to freeze every 10 minutes, and then stop booting up (turn on for 5 seconds or less, then turn off)

I actually had no idea how many people were having issues with this laptop until I looked it up.

[rob1sfc]

Yeah.  Same here.  Did you sign the petition yet?  I saw it in this thread:

http://h30434.www3.hp.com/t5/TX-series-notebooks/TX2000-black-screen-problems/td-p/109324

Here's the link:

http://www.petitiononline.com/deadhptx/

It can't hurt.  I paid around $1200 for mine.  Good luck!

rob1sfc

[rob1sfc]

I found this looking in to a MacBook Pro for myself.  I do remember reading a thread that suggested that Apple and a few other manufacturers had the same problem.   I like how Apple addressed this consumers problem:

http://discussions.apple.com/thread.jspa?threadID=2341836&tstart=30

I've never really been an Mac fan, but at least if I buy an apple with a defect like this, I know I will be dealt with fairly....

rob1sfc

[rozmovits]

Hi,

I bought a TX2000 HP tablet at Best Buy, Toronto. (an extension of the same Tx1000 design ).

It quit with the same no boot / no video problems, after 14 months - just after warranty.

I willingly paid for a repair first time.  Failed again 3 weeks later,  Repaired a second time, and failed again 3 weeks later.

The technician said he has to re-solder around the GPU each time but suspects the motherboard or GPU deteriorated due to inherent flaws - so getting a reliable repair is questionable.

For several of their DV series, HP recalled and extended original warranty from 12 to 24 months. They refuse to do anything similar for TX series. After I pointed HP to numerous posts about similar and repetitive problems, their case management still insists there are "no known problems" with the design.

YES - I would like your case number.  They may delete it - so I will try Paul Brent to see if I can get your e-mail address.

[spires]

I seem to be another victim of this problem. Guess I was lucky to get two years of service from my 1320US.

After reading about all the other failures, it sounds like a repair would not be worth the cost. This makes me really unhappy, and does not live up to HP's former standards of excellence.

[yankovij]

Same problems with TX1000 GCU, motherboard, wifi. Out of waranty at 13 months.

[berne123]

I have a tx 1410 that just went no screen on, but has power.

Can you give me a place that can fix them for a reasonable price, and add heat sinks as needed.

Please email [text removed for privacy]

Thankyou

[RStudyvin]

As a fellow TX 1320US (TX1000) fustrated owner.  I ask EVERYONE to contact the BBB to vent thier fustration.

[aulich]

I decided enough is enough, and contacted the CEO of HP, who offered to fix my TX1000 one time only, as a goodwill gesture. We'll see how long the fix lasts. I let him know about all the emails online, and the petition with 2000 signatures, and they said that this model is not one that has problems, and once a fix is made, it generally lasts for the life of the product!  (agree or disagree?):The previous owner I bough it from (obviously he tried to get rid of it fast) had already had it in for wireless issues and hard-drive problems, as well as overheating to the point of smoldering, so I doubt this will help. If not, the BBB will be my next call.