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02-02-2010 04:54 AM
I discovered a repair for the problem with the TX 1000 blue screen and loss of wireless. You must remove the motherboard,. First remove keyboard then slide out CD tray then remove top cover. You should have a reasonable mechanical skill do do this. After you remove the motherboard apply a liberal amount of heat on the NVIDIA chips there is one on the top of the board and one under the heat sink assembly which is very small. After you apply the heat hold the chip down for about one minutes to allow it to reseat. You must also clean the old cooling paste off the chips and the cooling sink. I had to scrape mine off with a knife. Replace the rubberized heat sink pad with a copper shim you can make from a thin piece of copper or get one off Ebay. Apply a LIBERAL amount of new heat sink paste then put back together. If all else fails you can replace the motherboard which is reasonably priced, google it the HP part number is 441097-001 also there are many listed on Ebay also showing repair facilities for about $100. Good Luck your repair may be as simple as a couple of hours work, or send in for a inexpensive repair
02-02-2010 04:15 PM
Its not that simple... And I had to heat mine up for a good minutes and hold it down for equally the same.. the one minute trick did not work for me. Also, a COPPER penny will work as a shim, anything before 1972 is copper I believe. Also, too much heatsink compound could be just as bad as none. So do your research before doing this repair.. Also, you may have to do it more than once, cause the problem is NEVER really solved cause the laptop still gets hot from lack of cooling power.
02-03-2010 12:15 AM - last edited on 02-03-2010 07:41 AM by WendyM
Dear CEO Mark Hurd,
I would like to start off by saying how disappointed I am with my recent experiences with your company. I purchased my first HP computer in the early 90’s and though I am sometimes tempted by other brands I have remained loyal to HP and my support has never wavered. However after my recent experiences with both my HP product as well as the support I have received after my purchase my continued loyalty has been brought into question. Let me give you a brief overview of what I have been dealing with over the past few weeks.
A few weeks ago as I returned to my computer after a short break from paying some bills online, I noticed I had gotten disconnected from my wireless network. Ok so no problem, I ran some basic troubleshooting to no avail. I proceeded to restart my computer and that is when I realized the depth of my problem. When I went to re-connect to my wireless network I realized that my wireless adapter no longer existed. After further investigation I found I was not the only one with this problem. On your website’s forums I found this thread along with many others referring to this issue:
Once I realized the depth of my problem I decided to call HP Support. They proceeded to tell me that my computer was out of warranty and for them to help me any further I would need to pay them $50. Though feeling somewhat betrayed by the company of which I have been so loyal, I obliged and gave them my credit card information. About five minutes later our phone call was disconnected. I proceeded to call back several times to only receive a busy signal. Once I finally got through I waited on hold over an hour before I finally had to hang up and go to bed. At this point I was left with no option but to bring my computer into a local repair shop in the morning. They told me exactly what I read on your websites forums that my motherboard was failing due to the overheating problems with these particular models. After further investigation I noticed that the overheating NVIDIA graphics card and chipset which was used in my computer, was actually the reason for Sony, Dell and other HP laptop recalls last year. So I ask you, if my computer has the exact same chipset as those recalled by your company in other models why wasn’t my computer included in this recall? Apparently I am not the only one with this question. Please review the following website where almost two thousand tx1000 and tx2000 customers (now including me) have signed a petition to have these models included in the recall:
However with all of this aside, I feel you should also be made aware of how I was treated when I finally got back in contact with HP Support. When I finally reached them the night following my initial call I requested a refund as no resolution was reached and our call was prematurely disconnected. The support agent proceeded to try to walk me through more troubleshooting even after I politely explained my computer was still in the shop. I finally became impatient and asked to speak to a supervisor. She put me on hold which is where I waited for another 30 minutes. Your agent then got back on the line and tried to troubleshoot further. I repeated that I would like to speak to a supervisor and was placed on hold again. This process repeated itself several times until an hour and a half later and no closer to speaking to a supervisor I was forced to hang up and call back. When I got back on the line with another one of your agents I immediately asked to speak to a supervisor. After almost begging I was finally put through to a supervisor. I explained that the previous agent had refused to transfer me to a supervisor thus forcing me to call back. This supervisor was extremely rude and refused to issue a refund stating that it was “non-refundable”.
So here is where I stand. As I am now nearing the time where all of my business computers (all HP) will need replacement, and before I decide to shop elsewhere, I ask that you act now to rectify this horrible treatment of a longtime HP customer and advocate. After almost 20 years of loyalty to HP I am now left with holding the bag of not only over $50 in phone support of which I never received but also a $1500 paper weight, I used to call my laptop. I am writing you in a final attempt for you to stand behind your product, as I have for so long.
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02-05-2010 03:39 AM
I have an HP notebook Tx1320us. The problem I face is the same as others with similar model: wireless and screen just don't work. Technical support in Brazil confirmed this is a manufacturing deffect but refuses to give appropriate solution for it. All they suggest is to buy another equipment. warranty has expired but I think we need to pursue our consumer rights.
02-05-2010 11:14 AM
I have the identical problem, as apparantly thousands of others, judging from my internet research. We have also been devoted users of HP, yet when my TX1120US burned a whole in the bottom of the service label, due to overheating, I would have expected a response from HP. They don't believe these laptops have issues, yet ones with similar overheating issues have been put on recall. I have contacted CTV again, since the lady who did an interview on national tv regarding HER TX1000, was dealt with promptly, and given a re-imbursement. I have also contacted the CEO of HP, and will contact the Better Business Bureau of Canada, if nothing is done to my satisfaction, and hopefully everyone elses here. MA
02-11-2010 07:56 AM
Add me to the list. TX1420CA, bought it in 2007, worked great until last year (2009) in December when it we began using it more often. It over heated, lost the wireless. Took it back to Staples and they sent it to their repair depot. They blamed it on dust, but then something must have happened because it was then sent to the HP repair depot. HP replaced the network card and got our wireless back. We'll see how long it lasts. I'm not optomistic as there is a serious design problem the HP does not want to acknowledge. May they don't want to end up like Toyota and start taking responsibility for the mistake.
02-12-2010 09:56 AM
me too. a devoted HP user-this is my 3rd hp computer (this one is hp2510us) to fail in three years, all just 2 to 3 months out of warranty. I bought hp because I knew Hp as a manufacturer of excellent reliable lab equipment data handlers. so each time I re bought a more expensive one.
Mine is still alive, but no warranty since nov 2009-so it is theoretically dead, because I can't plug it in-burn rings around my adapter part-and it burned rings around the one owned by the computer fix it guy, in less than a minute-lucky he did n't charge me for that, will buy an ebook form him most likely if hp doesn't come through. I have great hope that hp will right it, and replace my computer with a model that does not have the heat sink on top of where the adapter plugs in. It wouldn't even have to be a tablet-but I want a small screen. . .
I think the box on the plug got hot, too hot rather quickly, also.
to be continued. . .
02-12-2010 01:28 PM - edited 02-12-2010 01:36 PM
I just realized I am not only one out here having headache with my tx 1000. It froze two times today and blacked out totally. i can't even access to the safe mode. I have used it for 2 yr. None of my laptops, I have own previously, went down in 2 years but this one. They should learn a lesson from an auto company recalling their malmanufactured cars right now.
02-12-2010 01:57 PM
Add me and my tx1320us to the list. The laptop had been working fine for the last year or two. A few months ago, I noticed a problem when connecting laptop to my tv via the vga port and it was like it wasn't displaying the color red, so I stopped watching movies with it. Last night, my girlfriend used it for a while then turned it off. I wanted to use it, but nothing would come up on the screen. All the other lights work and I could hear the fan spinning, but just a blank screen everytime. I also noticed the wireless button was lit up orange which was strange because I doubt my girlfriend turned it off, and I definitely didn't turn it off. I tried removing the battery and switching the memory modules around to no avail. Now I'm stuck.. I have bought several HP's in the last few years for my family, but now I am questioning their integrity. I ordered an All-in-one for my mother-in-law last year and they forgot to install the blu-ray player in it. A recall sure would be nice right about now. Everything else works fine except no screen. That's lame because all of my data is on there and i need to figure out how to get it off this POS before I discard it.