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09-01-2009 01:06 AM - edited 09-01-2009 01:10 AM
09-03-2009 07:28 PM
There is nothing you can do... i have the same model and i had it for only 2 years, very light use.... only for school work, check emails and some web browsing....even if you try to fix it... the same problem will come back due overheating of the motherboard... i just brought a new macbook pro.... i am never going to go back to a pc...
p.s. i am not trying to say hp or pc are bad... their desktops and printers are pretty good... but as for the tablets.... they still need some work
09-07-2009 03:56 PM
I have a TX1420ca which has wifi issues and HP repaired it once but the problem returned. I am not happy! I bought a ASUS because THEY CAN BUILD A COMPUTER THAT WORKS! This HP has to be one of the BIGGEST LEMONS ever sold the public! Noemi
09-14-2009 12:49 PM
The heat sink's base plate is screwed with 4 clips numbered 1 -4 to 4 columns on the motherboard. Beyond clip 1 is a hole in the copper base plate. If the hole rests/remains on top of the column 1 (the way they shipped the tx 1000) the heat sink is uneven seated over the CPU end even more over the GPU and allows the penny to be inserted.
to assure proper seating and to reduce the heat transfer into the column of clip#1, I have cut the area of the hole away and the heat sink sits almost perfektly flat on top of CPU and GPU (gap at GPU 0.3 mm - no space for a penny!)
Looking at page 73 of the tx 1000 manual you see a different shape of the heat sink base plate than the one in jasonshay2's video as there is no hole at clip#1.
The deficient design/manufacture/assembly of the heat sink has for sure worsened or even caused the overheatheating and its consequential damages.
09-18-2009 06:36 AM
Yeah, I am now a member of the dead TX1000 club. All the same issues as everyone else on many of these postings. First it was the fingerprint reader that only worked about 5 times then quit, next the webcam stopped, then the wifi stopped working (I got a USB unit to fix that), now the video is going out and unit may start after 12 reboots if you are lucky....sometimes I have to give up and try again another day.
Most of the problems showed up shortly after warranty ran out. Unit was a Christmas gift for my child going to university 2000 miles away from where I bought it, so not much opportunity to send it in for warranty anyway. Could not do without it, so we tolerated the small stuff. Now the big stuff hits and warranty is gone.
I bought the HP because I thought you got what you paid for ($1200 plus taxes). Was very wrong. Should have bought the extended warranty, or better yet, not an HP.
Heard about a secret warranty that HP was offering as a result of these problems, but no luck finding more info. New motherboard needed.
So, I just bought a Mac for my child and have the dud TX1000 back at home. My 3 year old Sony Vaio work laptop is perfect, as are the 3 Sony Vaio desktops that my family have had for 5 years.
Will be buying another laptop shortly for my other child. Won't be an HP.
Goodbye HP. Never again, unless I see some customer service start to happen.
I have 20 years of computer experience and have managed networks, websites, servers, etc. This is not a case of customer error, just bad product.
I suggest that the rest of you members of this club post your issues everywhere you can on the web. Make HP come good or lose their market share.
Shame on you HP.
09-18-2009 07:50 AM
Update: There may be some hope if your machine is off warranty, but "working" when you call:
Call 1-866-671-7362. This the number to buy an extended warranty 1 year for somewhat reasonable price ($120 or $150). Don't call the support number. The above number is the HP Limited Warranty Service Enhancement. There's hope if you contact HP using this number.
I will at least get another year out of the unit to offset the cost of buying it. I got the number off of another post area. I feel better now, and all shipping and packaging is free similar to Dell.
09-20-2009 03:35 AM
Hi, as with all the rest of you, we have a dead TX1320US, very poor that it barely lasts 14 months before the fail demise....
Have got a ASUS netbook last week ( 2 year global warranty!) as a stop gap measure till we work out what to replace our dead or dieing HP computers with.
Got 3 HP's, 1 dead, 1 almost dead ( DV9000 series) , a good old desktop workhorse that is working well.
Looks like after 15years of buying mainly HP computers, we will need to research a better option...
I guess buying extended warranties could help but not sure if HP offer a 3 year global cover option like APPLE does?????
How can HP just sit on its hands with this issue??
Have they got the latest TX2 models working well??
Would like to get the TX2 but very put off by the bad deal on the TX1320US
HP should as least give current owners of the TX1000 series a helping hand to move upto a better HP product such as a gift cert etc
What do you guys think?
09-20-2009 01:09 PM
Wifi of my tx1020ea died this week. Can't see in in device manager. Tried installing another version of Windows with no luck. I was already buying a new wifi card from eBay when a really friendly seller adviced me to read all these topics on HP forums and it seems I don't have much to do I think my computer is more than 2 years old so no warranty left.
Poor quality, I haven't used that computer so much
09-21-2009 05:10 PM
Did full disk restore from 9/05 backup (thanks Maxtor One Touch).
Got wifi back.
Next day wifi gone again.
Did another restore, but this time I turned off windows auto update.
Did some of the windows update, re-boot and wifi still there.
Did an Apple iphone configuration utility update.
Reboot and wifi gone.
Will do another restore tomorrow. This time I will allow the windows update and deny the apple.
Will let you know how it goes.
tx1000z cts bought from Costco.
Hard drive crashed at 13 months (it's a laptop, I expected it to happen sooner or later) otherwise no problems.
Wife's dv2000 lost wifi (not a software issue as I did the disk recovery and it was still gone) a month ago and is now black-screen.
Both machines bought around Christmas 2007