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Locked

‎09-19-2016 04:27 PM

HP Recommended

my comp. locked up and wouldnt let me in and i did a check on hard drive and failure id came up psp9xh-7b7887-mfpvf7-619no3 and i dont know what to do now does anyone

 

4 REPLIES 4

‎09-20-2016 06:36 AM

HP Recommended

Hello ironmaster and welcome to the forum,

 

Usually, an error representing a combination of letters and digits means that the hard drive has probably failed. Is the laptop menu giving you the option to repair or diagnostic? If not, well, I think the time for hard drive replacement has come. You should be looking for a drive which is compatible with your model of laptop. Check the user guide for further information but mostly, you might need a drive with following specifications:

1. 5400 RPM

2. SATA II or SATA III connector

3. 2.5 inch form factor

If you feel inconfident how to proceed, my advice is to contact a PC company to the tests.

 

Cheers.

 

Western Digital representative
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‎09-21-2016 06:17 AM

HP Recommended

Hello

 

 

You will beed Hard drive replacement, Please contact HP support for warranty repair.

There seems to be a typing error in the failure ID, Verify that again.

 

 

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‎09-21-2016 08:53 AM

HP Recommended

Failure ID is incorrect please paste the correct failure ID again

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
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‎09-21-2016 11:11 PM

HP Recommended

Hello Ironmaster,

 

Sorry to hear about your computer.

 

You can try the following solutions provided by HP.

 

I your PC us on Windows 7, you can refer to propose solutions on this site:

http://support.hp.com/us-en/document/c01896793

 

If your PC is on Windows 10 or 8, you can refer to propose solutions on this site:

http://support.hp.com/us-en/document/c03408309

 

 

 

I am an HP Employee
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