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After a new reinstallation of a new hard drive, some features are lost (69 Views)
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r6champion Honor Student
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r6champion
Posts: 2
Registered: ‎05-24-2009
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After a new reinstallation of a new hard drive, some features are lost

‎04-22-2012 11:30 AM

Hi a few months ago the orginial hard drive on my TouchSmart IQ506 crashed n died. I had to re-install a new hard drive and ran recovery disks. To make story short, I noticed that the touch screen feature is no longer there. I remember i could log into my account using the touch screen function. Now it won't work. Does anyone can tell me how to I resolve this minor issue?

 

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erico
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Registered: ‎01-07-2009
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Re: After a new reinstallation of a new hard drive, some features are lost

[ Edited ]

‎04-22-2012 11:46 AM - edited ‎04-22-2012 11:49 AM

Hi r6champion,

What is the installed operating system?

 

Here is a link to the Software & Driver download section of the web support portal for your TouchSmart PC. Download the OS appropriate HP Support Assistant and install it. Afterwards go to the Maintain section and run a TuneUp. Install the updates that it advises you to.

 

Also download and install the original HP Keyboard, ACPI buttons and OSDs  driver.

 

Afterwards go into the Device Manager to verify that there are no devices with a yellow exclamation point next to them. The yellow exclamation point is an indicator that a device is recognized by the operating system, but does not have a driver installed.  



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ManjunathTech
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Registered: ‎01-21-2012
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Re: After a new reinstallation of a new hard drive, some features are lost

‎04-22-2012 12:09 PM

Hi

 

Please find the website might help you to fix your issue on the unit.

 

 

Using the HP TouchSmart Software

 

 

Let us know how it goes!

 

*Although I am an HP employee, I am speaking for myself and not for HP.

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****Please mark Accept As Solution if it solves your problem****

 

Regards

Manjunath


Let us know how it goes!

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

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Manjunath
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