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05-01-2012 10:12 AM
I am at my wits end and hope that someone out there may be able to assist me. I recently purchased the HP Touchsmart 520 and have been unable to get the scanner function on my Brother MFC 9320cw to work (the printer works fine).
I was on with Brother support and we did the following:
1) Uninstalled and reinstalled the drivers - from the download at Brother
2) Stopped and restarted the WIAAC service
3) Tried to use the plug and play capability to let Windows find the drivers - windows came back with an 'unknown device' message.
4) Used the machine with different O/S - windows 7 starter - and it worked just fine. It also worked fine with my old XP PC.
Brother at that point indicated that it was an issue with the system not recognizing the driver for the scanner and said it was an HP problem. HP begs to differ and indicated that they would try to solve my problem for $60. Not going to happen.
So I come to this fine group of people, hat in hand, in the hope that someone can help me resolve the problem.
Thanks for help,
Machine: HP Touchsmart 520
OS: Windows 7 Home Premium
05-01-2012 01:33 PM
Hp is right not their problem period. Brothers Co. problem yes they are the ones who should be helping you. Here is a link that is the drivers For Windows 7 64bit. computer. http://welcome.solutions.brother.com/bsc/public/us
Not always the HP wizard can find drivers. I had to manually find and down load my Blue Tooth devie and Samsung Modus 3500 head set drivers.
The reason it work for your other computers because the software is for 32 bit computers. Please contact Brother Co. ask them to send you Windows 7 64bit. insulation disks if for some unkown reason this dowload fails. HP company does it for free thats with HP Pinters though.
One more company just passing the buck failing to help customers. Nice printer you have I hope it works.