DVD burner no longer working on Touchsmart 600

[thien-kim]

I hope this is the correct forum. I have a Touchsmart 600 series and my DVD burner no longer reads DVDs or CDs, either digital, music or video. When I attempt to burn a DVD through Windows Media Player, WMP goes through all the motions of burning it but the CD is still blank. It had been working intermittently up through September and stopped working in November. The DVD burner didn't always work since I got the machine 2 years ago. Sometimes it would stop reading the disk but would work after a reboot. Now it won't even do that.

I have updated the drivers for it and it didn't seem to have an effect.

OS: Windows 7

[ibfrenchy]

we have lots of docs on HP.COM and there are a lot of steps in them - I'd try them here are a couple links:

can't read:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01897812&tmp_task=solveCategory&cc=us&dlc=en&ju...

Can't write:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01897819&tmp_task=solveCategory&cc=us&dlc=en&ju...

good luck

bill

[tlctennis]

My touchsmart computer did the samething.  Gave me a code 19 error.  I was able to fix it with the program fixcleaner under tools and now it is working fine.

[ibfrenchy]

Be very cautious when using tools from the web that change registry settings. I'm betting that the "Fix-it" from Microsoft for your error would have resolved your issue as well and not compromised your system, it could be found in the link above. My experience with tools like this is not good, more in line with malware than really fixing your PC.

Just use Caution and look at more common fixes from places that actually manufacture the software or Hardware, before you go out downloading tools like this.

bill