Erratic mouse

[bosartis]

After some time using the PC, the mouse reverts to a dot (sometimes flashing) at the bottom of the screen on the bar where the clock is etc.

When that happens the mouse is almost uncontrollable. When moved it pops up as an arrow as normal, but then jumps down to the bottom of the screen again as a dot. Inputing text for example is almost impossible.

I don't thkink it a mouse or keyboard issue (radio ones) as I've replaced the mouse with another one plus a new receiver and the mouse actions are affected just the same.

I have also ran exhaustive Virus and malware checks with the latest checkers, AVAST, Combofix, Malwarebytes and used print outs to various foruams without any problems being flagged up.

I have also run the HO assistant and all systems are fine it says.

When I started this post it had just cleared itself - for no apparent reason - except I moved the PC to access the Serial Number and when I put the machine back in it's appointed place the thing was as normal OK.

I amcompletely baffled.

Any clues would be appreciated.

[old_geekster]

Bosartis, welcome to the forum.

When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.  Also, what is the model of the mouse?

Have you replaced the battery in the mouse?  Have you checked to assure there is no metal of other electronic devices blocking the mouse from the receiver?  Have you removed the USB receiver and replaced it to see if that helps or placed it into another USB port?

Please click "Accept as Solution" if your problem is solved. 

[bosartis]

Hi and thanks for your reply.

My first action was new batteries for mouse and keyboard - also receiver was moved to another USB - mouse and keyboard also re-synchronised.  I restarted the PC and it cleared the issue for a few hours before it raised it's ugly head once more.

Whilst the fault was evident I replaced the mouse with another type with it's own separate receiver and the problem was still there - no change. So I'm of the opinion that it is not actually a mouse software issue.  Possibly interference BUT -

the computer has not been moved from it's position for years and nothing around it has changed either, so unlikely interference or blocking of signal.

BUT I did move it to get at the serial number at the back - on turning it back to it's usual place the problem's gone.

However I'm not convinced that was the cure as it's done this before (suddenly clearing).

I also changed the mouse mat for a nice dull matt coloured one to prevent any possible reflections.

I also hoovered the air intakes to the PC in case there was an thermal issue.

I'm simply waiting to see it go haywire again at any time.

The PC is a TouchSmart 610-1100uk model, the mouse is a HP optical (no info) that came as standard with the PC - however I note that each time the problem arises the tablet keyboard appears on left of the screen - which it usually does not, so activated somehow?

It seems that the mouse when lodged at the bottom of the screen and flashing below the task bar seems to activate the touch screen and also moves the task bar suddenly to the right of the screen - VERY ODD.

Very puzzling.

I'm wondering now if I can somehow disable the pen and touch screen set up ?

[bosartis]

Well it happened again, but this time I firstly moved the monitor to access the connections at the rear - Hey Presto! - it immediately cleared the fault.  The physical moving of the monitor away from the router, which is a wireless on,e solved the problem.

This HP set up has a wireless keyboard and mouse, though these as sold as a system should not have problems, so the router being the only outside influence and sited so close would seem to be the culprit.

Since moving the monitor/PC s few inches back on the desk I have had no problem.

Looks like my system is now as it should be.

[wang66]

My HP Touch Smart 600-1370  is having exact the same, same, same problems as you have, I changed the battery of both the mouse and keyboard, change the receiver to a different port and resync the devices and it does not help, I have to reboot the system every time the mouse is misbehaving and the reboot will clear the problem for a while until it happens again, I then removed the entire HP mouse/keyboard/USB receiver set and replaced with wired usb keyboard and mouse and the problem persists and I then bought a brand new Logitech wireless mouse/keyboard/usb receiver set and it did not help either. my conclusion is that the mouse problem has nothing to do with mouse itself and it is obvious something else and I am clueless what can cause this erratic mouse behavior, My wireless router is 3 feet away from my smart touch so I am going to move it further away and see if that will solve the problem, Thanks for the info

[bosartis]

Hi,

Sorry you're having the same problems and can sympathise hugely!

I also have a security monitor quite close by which might also cause a problem and have moved it too, to a different position just in case. So check any and all outside influences.

The router I have is still very close to my PC, but moving it or the monitor seems to have cleared the issue. It seems not the proximity itself, but the interference pattern of the wireless transmission, so it's a sort of move and see!

I have seen reports of this before back in 2008 and 9 forums and wireless transmission as there are so many gizmos use the same bands - it seems the most likely cause according to them as well.

Best of luck!

[wang66]

Hi: Unfortunately the router position change does not cure the mouse problem of my Touch smart, when the mouse acted up I even shut down the router and it does not clear the issue, after I changed to Logitech wireless keyboard/mouse set and there is a consistent pattern of the symptom and that is after I reboot the system the mouse will be functioning for the entire duration, and next time I start the Touch Smart and the mouse will misbehave (the mouse is not as crazy as before and it now has a 1-2 seconds annoying lag), and I then reboot and it will work fine until next start up, This pattern is so strange but it is consistent.

I have been struggling with this mouse issue for 3 months and the long journey seems to be continued,

Thanks for your help.

[wang66]

Finally figured out that the HP advisor is the culprit, I have been struggling for 3 months with this serious mouse lagging issue and I am desperately trying everything even it is ridiculous as this one. Last week when the mouse was acting up again and I then ended the task of HP advisor from task manager just for the heck of it, Voila… the mouse is working immediately, I then removed the HP advisor from the start up and it has been a week and I do not have the mouse problem and the system starts in seconds without the bloatware HP advisor, Can you believe all this

[bosartis]

Hi - good news indeed! and yes I can believe it.....!

I seem to have quite a few HP programmes that came with my system but nothing titled HP Advisor ?  But I do have HP Support Assistant, which I assume is something else?