HP - Supp - Total Care - Forum - Desktop - TouchSmart (TS) - Hrd restart w/out pwr cycle on IQ8xxt…

[kennymccormick]

Greetings,

While the cause for this post is the sole HP TouchSmart (TS) at this computing site, an IQ816t, this post addresses the case, and thus applies to the IQ8xxt and any other similar series case.

Generally, to restart a PC, a user may attempt a soft or execute a hard reboot. A soft reboot may be attempted with the 3-finger salute. A hard reboot is executed with either a power cycle, or, on a traditional case, depressing the Reset/Restart button/switch.

This TS runs mostly Windows Vista SP2 (WinNT6.0.6002SP2). When running this OS, the system hangs periodically. The salute is to no avail. How may a hard restart be executed without a power cycle, similar to depressing the Reset button on a traditional case?

Thank you all in advance.

Best regards,

“kennymccormick”

[ChrisT]

Hi kennymccormick,
To reset this computer, you have to hold the power button for approximately 10 seconds. This will force the system to turn off. Note that any unsaved work will be lost.

[kennymccormick]

Greetings,

I was hoping for any knowledgeable response, from either HP or the public.

That a HP staff member responded indicates that HP does allocate resource to monitoring the HP Support Total Care Forums. It must just be that the allocated resource is extremely limited, given that the response was posted almost 7 weeks after the query.

While I should appreciate a response and give thanks, in this case, I simply cannot. I really do not want to come across as a jerk, yet the response was so… <exasperated sigh> In summary, the question was whether a hard restart may be executed on a TS8xxt case system without power cycling, similar to depressing the Reset button on a traditional case. The response provided was to, well, power cycle. That was just unhelpful.

Best regards,

“kennymccormick”