HP Support Forums
Join in the conversation.
06-19-2009 01:56 PM - edited 06-19-2009 02:05 PM
My webcam is not working in Windows Live Messenger / MSN... does anyone know why, and how I can fix it?
Basically, the webcam works fine by itself, as does the messenger, but when I try to start a video call in the messenger program the entire thing always freezes, and I have to end the program and start it up again. Its really annoying, especially as the computer is new - it should not have this error! I have set up Windows Live Messenger, so that in the Audio and Video options the webcam works, but not on a video call! Can anyone help?
11-23-2009 09:32 AM
Do you have Windows Live Messenger installed on the system?
If so, try going into the Windows Live Messenger, Tools, Options, Sign In, and uncheck
[ ] Automatically run Windows Live when I log on to Windows
Post to the forum if it works after you reboot the system
02-22-2010 01:24 PM
I have the built in HP webcam as well as a microsoft webcam that I use with Skype. When I call my grandson with a video (he has the microsoft webcam) he can not see me on the built in but can on the microsoft webcam. I have installed drivers on both ends, etc. but my built in will not work with him....otherwise it is fine. What am I missing?
03-04-2010 05:56 PM
I am having the same problem with mine which is a HP TouchSmart 300-1017 Desktop PC the only way i can get the WebCam to work is if its running thru the HP TouchSmart Application.. I have tried to connect to Windows Messsenger, Yahoo IM as well as Gmail???? I have contacted Customer Service about the issue and still havnt had any response Im thinking that it may need additional software