HP Touchsmart software crashes every time

[vetteengr]

Hi,

I recently bought a fully customized Touchsmart 610-1180QD (16Gig RAM, 2TB, etc), however, everytime I try to run the following 3 applications within the Touchsmart application, the application crashes and closes out the app. The 3 apps that will not run are:

1. Videos,

2. Music

3. Photos

The error message I get is:

Problem Event Name: APPCRASH

Application Name: hptouchsmartphoto.exe

Application Version: 4.2.1.4913

Application Timestamp: 4d2e7567

Fault Module Name: CLNetMediaCDS.dll

Fault Module Version: 1.1.0.7206

Fault Module Timestamp: 4cfc8fbe

Exception Code: c0000005

Exception Offset: 0000c842

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

The above was with Photo,

Please help - it is a shame to have such a great unit and not be able to enjoy all its features.

Thanx

Suresh

[erico]

HI,

I recommend downloading and installing the TouchSmart Apps Center application update. It is available at the web support portal for your notebook in Windows 7 x64 and x86 versions. I hope that it helps you out.

Best regards,

erico

[vetteengr]

HI,

I just tried your recommendation - still no luck

Problem Event Name: APPCRASH

Application Name: hptouchsmartvideo.exe

Application Version: 4.2.1.4928

Application Timestamp: 4d42441a

Fault Module Name: CLNetMediaCDS.dll

Fault Module Version: 1.1.0.7206

Fault Module Timestamp: 4cfc8fbe

Exception Code: c0000005

Exception Offset: 0000c842

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

thnx

[erico]

Try running the Windows system file checker to see if your system files are healthy.  This command is a part of Microsoft Windows. It is not a third party utility.

Open a elevated priveleges ( run as admin) command prompt and type sfc /scannow, press enter and let it run until it finishes. If the system file checker finds corrupt or otherwise damaged system files, it will replace them with a clean copy, if possible.

Best regards,

erico

[SomelOguh]

Hello there,

Have you been able to resolve your problem with the HP TS applications? Did you find a resolution for the error you have encountered?

Please let me know.

Thanks,

Regards

[SomelOguh]

Hello,

I really would like to know if you have managed to resolve your problem.

Pleaes let me know.

Thanks,