I have a HP Touchsmart 300-1020 that powers up but the screen stays black. help!

[kijoy816]

I've been experiencing problems intermittently after shutting my TouchSmart 300 PC down. For the past few days when trying to turn it on ; the screen stayed black!  I could hear the fan start rapid then slow down, I can see the green internal light blinking inside and lights on the outside of the computer but still nothing on the screen!  I've tried plugging it into different outlets around the house was successful with one, but then, came the error message;

Page fault in nonpaged area. Today I tried to turn it on and I got the same thing described above. The computer's operating system is Windows 7 64-bit, purchased Feb. of last year and is refurbished.

[ManjunathTech]

Hi

You have a couple of options as I see it please run the Hard drive and Memory test check if both off then passes if any fails then you need to replace the part. If test passes you could try The F11 option to do system restore Or to do a recovery on the unit before doing recovery kindly back up data as it will be lost web link given below this will help you to let you know how to do the steps.

Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot

Testing a Hard Disk using the Built in Self Test

Restore the PC to its original condition using the f11 key

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

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Regards

Manjunath

[Jonathan_N]

Unplug everything from the pc (Mouse, Keyboard, speaker, printer, power cord, external hard drive and anything else).  Once you have just the AiO display with nothing connected, hold in the power button for a few seconds.  Plug the power cord and the keyboard and mouse back in and turn the pc on.  If that works you can begin adding the rest of your peripherals.  Let us know if this works.  Good luck.