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08-22-2012 11:49 AM
I've been using my Touchsmart almost daily for the last 5 years for work. I'm not sure if the problem is hardware or software related. I last used the computer on Saturday morning and shut it down correctly. I have a fair amount of computer knowledge but never really had to mess with this specific computer. When I boot the machine there are no post beeps and the screen appears to remain completely blank or almost as if it's totally disconnected from any power source. I don have a mini-VGA adapter to try a second monitor and from what I've gathered from other posts, it wouldn't work anyways. I tried entering the bios settings with F10, waiting 5 seconds, hitting F5, enter, F10, enter, and waiting for a reboot, but it never reboots. I'm not convinced it's due to overheating and I'm almost suspecting its due to a Windows update having some effect on the bios settings. Any help would be greatly appreciated. I apologize for the lack of detail and format, I'm struggling to type this post on an iPad.
08-22-2012 11:52 AM
10-29-2012 08:21 AM
we are experiencing the same problem as you have encountered there. Just wondering if you've managed to sort it? Any suggestions welcome!
10-29-2012 09:26 AM
I wish I could tell you some sort of miraculous story about how I fixed my TouchSmart computer, but unforunately, I cannot. My best advice is to salvage as much of it as you can.
This machine was a beast to tear apart. I was able to get spare sata cables and the HDD (which still worked!) I ended up building another computer and used the TouchSmart's HDD as a spare to a SSD. I was also able to reuse my Windows Vista/7 serial keys for the new computer wish also saved me some money. I was sad I could salvage the TouchSmart's touchscreen monitor, but that's how it goes sometimes.
Best of luck to finding a solution! If worse comes to worst, at least try to save the HDD and the Windows serial keys in the case that you would build another computer like I did.
10-30-2012 10:16 AM
The Touchsmart PCs are not very repair friendly for average users so standard troubleshooting has to be thrown out the window. The biggest key information is going to be if you see the HP logo screen or not. If you see the logo screen then it could be the resolution needs to be altered to get the screen to display properly. If you are not seeing the HP logo screen then you can try resetting the BIOS, but after that the recommended steps are to contact HP for repair / replacement. (if that's the route you decide to go).
This HP troubleshooting article addresses the issue you are experiencing and provides the steps for both if the HP logo is being displayed or if it's not being displayed.
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