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04-29-2012 05:29 PM
I needed to replace black ink cartridges for HP printer Photostat C4745
The first cartridge I purchased was the wrong cartridge, I accidentally bought 21 black (My mistake this was what my old printer used.) I needed 60 Black which I went back and purchased.
When I install the new cartridge an error message came up and stated incompatible cartridge. I brought the cartridge back to the store, and got an exchange 61XL. When I installed I still received incompatible cartridge. I called HP and was told I needed the 60XL which the store did not carry. Now I am stuck with 2-black ink cartridges that I have no use for. Is it possible to send both of these for (1) 60XL black? Any help appreciated.
03-20-2013 10:17 AM
03-23-2013 10:19 PM
I belive you are looking for this page? Here is your printers Ink ordering page. http://shopping.hp.com/en_US/home-office/-/product