Printer cartridges

[lmg1025]

I needed to replace black ink cartridges for HP printer Photostat C4745

The first cartridge I purchased was the wrong cartridge, I accidentally bought 21 black (My mistake this was what my old printer used.)   I needed 60 Black which I went back and purchased.

When I install the new cartridge an error message came up and stated incompatible cartridge.  I brought the cartridge back to the store, and got an exchange 61XL.  When I installed I still received incompatible cartridge.  I called HP and was told I needed the 60XL which the store did not carry. Now I am stuck with 2-black ink cartridges that I have no use for. Is it possible to send both of these for  (1) 60XL black?   Any help appreciated.

[bhomra]

need help

[npw05001]

Hello bhomra,

What are you needing help with?

Can you provide the model and product number of your unit?

Can you provide a detailed description of the problem?

[frrw]

Hello Img1025:

         I belive you are looking for this page? Here is your printers Ink ordering page. http://shopping.hp.com/en_US/home-office/-/products/-/-/Q8382A?HP-Photosmart-C4795-All-in-One-Printe... You were close except it is 60XL cartridge you need not 61XL cartridges.  Here is your printers link webpage in case you ever need it to. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3940574 I belive you typed in the wrong printers model number because World wide search could not find HP Photosmart C4745 printer Only HP Photosmart C4795 All-in-One Printer. Just double check and make sure I have provided you with the correct links. Thank you frrw.