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Problem with the DVD drive after Vista upgrade (940 Views)
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r6champion Honor Student
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r6champion
Posts: 2
Registered: ‎05-24-2009
Message 1 of 2 (940 Views)
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Problem with the DVD drive after Vista upgrade

‎05-24-2009 08:02 AM

I upgraded my current Vista Home Premium (64-bit) to Vista Ultimate (64-bit) ( expensive upgrade) on my IQ506 computer. After the upgrade, the system does not recognize the DVD ROM drive. There is no DVD icon shown when I click the computer icon. I tried to update the driver and was told that I have the most up-to-date driver. I even tried to update the DVD firmware, but it failed because the driver was not found. I cannot re-install my HP printer drive because I don't have a dvd drive according to my system. The dvd drive is TSST corp CDDVDW TS-T633A. Wonder if anyone could help me??????

 

thanks

 

r6champiom

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ChrisT
Posts: 204
Registered: ‎11-17-2008
Message 2 of 2 (909 Views)
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Re: Problem with the DVD drive after Vista upgrade

[ Edited ]

‎05-27-2009 02:30 PM - edited ‎05-27-2009 02:35 PM

Hi,

I found a site on Hp.com/support that might help:

 http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&cc=us&lc=en&dlc=en&product=3752245

And you can use the steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01498907&lc=en&dlc=en&cc=us&rule=14623&product=...
 to check if the DVD cable is connected.
Message Edited by ChrisT on 05-27-2009 02:35 PM
-Chris

I work for HP.

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