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05-27-2012 12:44 PM
Touchsmart PC Model 520-1020, Win7 64-bit OS. Webcam was working fine since "Day 1". Had not used it for several (many) months during which time several 3rd-party program installs & Windows Updates were performed. HP Support Assistant Update reports system is fully updated & current. Control Panel "Device Manager" is - stress IS - recognizing the built-in "HP High Definition 1MP Webcam" and the (Microsoft) "WSD Scan Device". When I try to (1) Open up the Touchsmart Screen's "Webcam" program, (either via the Touchsmart Screen or via a shortcut to that program on the standard Windows Desktop) - or - (2) capture & import live video from the webcam in two (2) differing video producer programs, in all 3 examples the Touchsmart Webcam program opens up with an error message stating:
"HP Touchsmart Webcam cannot connect to this video device (HP High Definition 1MP Webcam). Please close any application that may be using this device, and then restart HP Touchsmart Webcam".
This occurs when no other programs that'd be actively using the webcam are concurrently opened up & running. I tried turning off the active real-time monitoring for new content additions in the multimedia "library" Pictures & Videos folders by Roxio Easy Media Creator and Windows Media Player, that I thought might have captured control of the webam, but the same error message appears whether such "monitoring" is enabled or disabled. I looked in the Task Manager's "Applications" and "Processes" tabs, but was unable to identify any other program that may be "running" or "using" the Webcam - (although I am not able to fully decipher what all of the executable-filename & svcs listed in "Processes" may be). Any-all automated "troubleshooting" features of HP & Win7 do not find any problems or remedy the problem . . . and the attempted Win7 auto-fix reports that the latest, current, up-to-date drivers for the webcam are already present & installed.
I'm in dire need of getting the webcam fixed ASAP, and would greatly appreciate any assistance the forum member might be able to provide. Thank you.
05-27-2012 02:01 PM
Greetings welcome to HP forum. So much for this http://h10025.www1.hp.com/ewfrf/wc/document?docnam
another one of those HP's going around fix. I see it as you do with no fix.
In that case we dump it and try it this way. We are going to reinstall the Webcam software. See if this corrects the issue. Goto all programs search box and type in recovery manger above it will appear click it. Now click on Software Program Reinstallation, Click Next now go down the list and find HP Touchsmart Webcam select it and then click next. Follow command prompts. Ounce it is reinstalled now see if it works right. Please let us know one way or another. Thank you frrw. Oh they may have listed as Ciberlink webcam. What I posted is what HP Touchsmart 600-1050 has it listed in recovery manger.
05-28-2012 01:20 AM
So thrilled I was to see that Recovery Manager enables reinstall of selective progams!! But what a horror story this turned out to be . . . I firstly uninstalled HP Touchsmart Webcam program via Control Panel's "Programs & Features" > "Uninstall A Program" as instructed by RM.
During the uninstall process, RM's Uninstaller Wizard flashed several error messages onscreen all indicative that it was unable to write certain files - evidently a "permissions" issue - even though the UAC never popped up, I'm the only User, and was logged on with full Administrator level privileges. 2 (out of about 7 or 8) samples shown below:
Couldn't find "Msi,chm" in sys-wide search, and MSDN was of no help to me. So I hit the Uninstaller Wiz's "cancel" button. Apparently the cancel was not a full cancel-reversal because the webcam prog opened up with just a gray-black screen. So I ran the uninstall again, fully, getting no error messages this time. I then used RM to reinstall the Webcam program. Same orig identical problem. So I figured maybe it was a driver issue as per last sentence in pic below.
So ran RM again, this time to reinstall the drivers for the webcam device. RM said to open up the Control Panel's "Device Manager", right-click on the webcam device, click on the "General" tab page's "troubleshoot" button (or some such similar instr) and "follow the onscreen instructions". Well, there was no trouble-shooting functions on the "General" (or any) tabbed page of DM, because DM says the webcam is working just peachy-keen, fine and dandy . . .
At which time, apparently because Device Mgr detects "no problem", the Recovery Manager Driver Reinstaller just self-closes itself out. Did so Twice. So I next confirmed that the two specified driver files are indeed still existent in the specified sys folder where they're supposed to be:
So at this juncture I used System Protection to roll the PC back to the state just prior to the most recent major sys change, an illustrious Black Tuesday "Windows Update". The rollback went fine, but upon reboot my Norton 360 Ver. 6.0, which is about as glitch-free as ya can get, went absolutely bonkers. N360 made a truly valiant attempt to auto-fix and self-repair itself by automated uninstall & reinstall, but that 100% Hung during the attempted downloading of the reinstall. When the automated R&R failed, Norton-Symantec's site auto-offered-up their alternative user-initiated Norton Removal Program, and that did a 100% glitch-free successful removal and reinstall, after which I had the joy of going through all the AV prog's settings to set all of them to the way they're supposed to be for the best protection. So, cumulatively, after several hrs of eyeballs Elmers-Glued to the screen, here I still am, back to "Square One" with the same exact unresolved problem. Once I get the Webcam Program's pop-up box telling me to close out whatever program may be using the cam (when no program is doing so that I know of) the only item in the entire program window that's even active or working is the Close-out "X" button. I can't see how any other program could be holding the webcam program in an unreleased state, when nothing else is running, and because warm restarts and cold reboots make no difference either. I might be mistaken, but I believe the audio mike is integral with the webcam, and the audio function is working just fine for both speakers and sound-recording through the cam's built-in microphone. BEFORE the little mini-horror story here, I thought I got lucky when trying once again to get a video rendering prog to do a webcam import capture - The cam displayed field-of-view-video just long enough for me to say "Oh Kewl!" before it blipped out and went black-screen 2 seconds later, and I can't even get it to do that much now.
The program was working 100% great last time I used it. Does anyone have a clue or any idea what else I might try here, or what might be causing this? I might be missing it, but I haven't seen any email or direct IM-chat links with a HP tech-help-rep on their website - can anyone provide a link, email address or phone # for some HP staff help?
Thanks so much for the reply with a truly great tip . . . RM should have worked . . . But I think Mr. Murphy & his "law book" are alive & well, LOL ! I'd appreciate any other help or ideas anyone might think of.
05-28-2012 11:33 AM
Well isn't this swell? Some where your computer has a major corrupted system file. That like looking for needle in a very large pile of hay. For all we may know you had a mini dump. Un noticable crash. Only solution now is a full factory system recovery. Because reinstallation faild. We did what HP Direct Support would have said to you do. Call HP Direct Support 1-800-474-6836 Press key [Ctrl] then key [Alt] then [s]. Please give them all this information. In warranty you can use HP Direct Support Live Chat only .http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&d
06-13-2012 03:02 PM
Thank you for additional reply! A Full Sys Recovery "ain't gonna happen" (except, perhaps, as possible last resort. I have way too many progs and way too many hrs of custom-tailored Config Time invested into this particular PC to go to the full factory restore route unless I absolutely need to. The only prog malfunctioning is the Touchsmart version of the Cyberlink "YouCam" program. I have YouCam on a differing laptop, (shipped with Ver 3.5 installed and just noticed noticed (on the laptop) that Cyberling is offering a highly-discounted Upgrade to Ver 5 of the program. I've downloaded but not yet installed that upgrade on the HP Laptop. I'd love to get the built-in webcam on the HP TS 520 Desktop PC working, but I'll be "darned" if I need to do a full Factory Restore just to achieve that. I'm thinking of downloading a YouCam Upgrade on the desktop PC to see if that is able to recognize, configure and get the built-in webcam functional. Maybe I'll "get lucky" and slap "Mr. Murphy & his Law back. If not, I'll seriously consider purchasing a stand-alone USB webcam before I labor and wade through all the many hours of followup program reinstalls and major reconfigs of all 3rd-party programs etc. that'd be entailed if I need to do a full restore just to get a webcam working properly. My "lost time" doing that would be worth more than the price of a whole new desktop PC. I'll let the forum know how I ultimately make out.
I'd like to take this Opp to convey a sincere Thanks to any & all Respondents in this thread - you've all been very helpful as much as anyone could have been in this situation, all things considered in the "major mess" sitch here at my end. This forum and its members are just GREAT ! Thanks Again !