HP Support Forums
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04-07-2012 11:41 AM
As a rule can you please post computers model number and operating system in the future. It makes it much easier for people to better address your issues. Example: Mine is HP Touchsmart 600-1050 Windows 7 Ultimate 64 bit version 3 touchsmart software.
To address your issue. I take it this is a new computer. All HP computers have a one year warranty so you can contact HP direct support live chat. Touchsmarts do not record on all cd/dvd brands disks. Maxell DVD+R disk works. This brand of disks do work TDK brands do not work.on these computers. Another thing you can order recovery disk from HP parts store as well.