Total loss

[Devonian]

I purchased my Touchsmart desktop pc last October. In early May I started getting odd error messages which increased in number until I eventually had no Windows 7 and the computer would only run in safe mode. I purchased a Windows 7 reinstallation disc but halfway through the installation I got the message that Windows couldn't be installed and error message 0xe0ef000e. Now I have no system at all. Obviously, as the machine is only 7 months old I am not best pleased ! I have sent an e mail to HP customer services but have had no reply yet.

[Paul_Tikkanen]

Hi:

If you can't get your recovery disk to work, try this workaround until you can get in touch with HP technical support.

If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.

Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.

Use the 25 character product key on the PC to activate the installation.

The key will activate either a 32 or 64 bit installation.

Then go to the PC's support and driver page to install the drivers you need.

Link to the W7 ISO file downloads is below.

http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

Paul

[frrw]

Hello Devonian:
Welcome to HP's forum. Please provide us your computers information. Example mine is HP Touchsmart 600-1050 Windows 7 Ultimate 64 bit. So I can provide you HP Direct Support link for your computer. Your computer is still under one year warranty . You need to contact HP Direct Support not HP customers service. Please thank you frrw. Don't worry I can surf HP's outside USA links using translator software. But I need your computers information to that. frrw

[Devonian]

Contacted HP customer support yesterday morning but no answer received yet, however I ran the reinstallation discs again yesterday and they installed ok without any error messages this time. Have now got a system of sorts but very slow and no office starter etc. Ran an AVG check which detected some errors and fixed them.

My computer is a Touchsmart 310-1260uk Windows 7 64 bit.

[Paul_Tikkanen]

Hi:

Office Starter is only included on the C:\ drive for some reason on all HP PC's.

It is not on the recovery partition or the recovery disks.

Paul

[Devonian]

Thanks for the suggestions. Computer is now working as it should.

[Paul_Tikkanen]

You're very welcome.

That is good news.