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04-14-2012 09:29 AM
After some Microsoft automatic upgrades were done om my HP TouchSmart 320-1050 this week, when I logged in after the reboot, all I got was a blank (black) screen and a white arrow cursor, which worked fine -but there was nothing -no video output on the screen. Even a <CTL><ALT><DEL> did not bring anything up on the screen and I had to force the system down with a hard power down. I tried with user logins and Administrator login but the behaviour was the same.
I could boot and get a picture in SAFE mode but not with a normal boot and login. There were NO ERRORS in the Windows event logs that seemed to shed any light on the issue.
The system was shipped with Windows 7 Home Premium however I upgraded to Windows 7 Pro so I could join my domain.
I couldn't diagnose the problem -with nothing showing on my screen- so last night I check what updates were installed to see about de-installing them from Safe mode.
After de-installing the most recent Microsoft HotFix (KB2679255) and rebooting .... POOF! I had my desktop displayed again after I logged in.
I don't know what piece of software was interacting with this HotFix - but thought I should post the issue, just in case someone else encountered the problem... or someone in HP Support wants to investigate ... (Let me know and I'll supply what info I can.)
04-18-2012 02:12 PM
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.