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06-02-2010 01:38 PM
For the last 5 months or so my TouchSmart has not been able to play my blu ray movies. I was told that this was a problem with an update of the MediaSmart DVD program. I had this same issue on my HDX18; I uninstalled MediaSmart DVD and reinstalled it to roll back the version. However, this did not work with my TouchSmart, and subsequent updates have not remedied this issue. It can still play DVDs and CDs just fine, but it no longer picks up blu ray discs. I have read various forums, and many people have had this same issue, some even resorting to a factory reset; I cannot afford to do that. I have heard that it is an underlying problem with the Cyberlink software that runs beneath the MediaSmart software, and even cases of HP support telling customers that they should BUY the updated Cyberlink software. When I purchase a computer , I am not expecting to pay extra for features that should have come built in. I have an Optiarc BD DRV BC-5600S.
06-04-2010 02:46 PM
Not sure which OS you are running, but there is an updated version of the player software for Win7 that might make a difference...
Otherwise, you could try uninstalling the application, and reinstalling it from application recovery.
-dm (a long-time HP employee, but the comments/suggestions here are my own, not my employer's)
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10-11-2010 10:18 AM
I also recently purchased the hp iq816, after upgrading to win7 I had many many problems. Blue screen errors all over the place, sound issues blu-ray stopped working and I could go on and on.. reverted back to vista ..solved all problems save for the blu-ray reader....it still will not work! I've tried uninstalling and re-installing, updating etc... I wouldnt advise anyone to upgrade your touchsmart iq816 to windows7 unless you are an advanced user whom can fix the many many problems after ward. I love the look of my iq816 and with the hardware /software included thought this would be a very decent system, but If I could turn back time I would def NOT buy a hp touchsmart! Cant believe I spent nearly 2000 grand on it! I've been a hardcore HP fan for many many years!!! but after this model I doubt I will ever buy another Hp computer! booooo to Hp !!