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12-22-2011 03:57 PM
I have a touchscreen HP IQ 504 with Windows 7 (64 bit). Windows 7 was a complete install and not the upgrade from Vista. As such, I do not have any files in recovery sectors (D drive.) I also do not have the recovery disks.
I have followed the instruction in the blogs and have most of the TouchSmart apps installed. I am still having difficulties with the TouchSmart _Music/Video/Photo.
I have downloaded the file - SP44428, which is the application upgrade for MVP. However, when running setup, it will unpack and install, but will not complete. The error is that this software will only install on a HP TouchSmart System.
I would appreciate any help. From what I have read, if I had the original MVP file from the recovery disk or recovery partition, than I could make this work. One forum member had upload these files, but they have since been taken down.
12-22-2011 04:14 PM
In the post referenced in the link below, there are good instructions (Please see 2nd post by Vishnuchittan) -
I am running TouchSmart Version 220.127.116.11_01_V6, which I downloaded from the HP Support Site (sp44643).
If you read his post, one solution would be to have the files from the partition of another computer. However, I cannot find the original apps.
I would buy a recover disk, but I do not think I could seperat out the files.
Again, thanks in advance for any assistance.
12-23-2011 06:58 AM - edited 12-23-2011 06:58 AM
FYI - my message is that this software/application is only designed for HP TouchSmart or Media Smart systems.
The computer is a refurb and it looks like the system has been renamed. I went to the HP site and ran the automatic detect tool and it did not find the computer.
I did unzip the files and am in the temp directories. I have installed other apps, such as browser and calendar in this manner.
It is only the MVP player not working. I have also downloaded the original MVP app, but am running into the same issue.
I would appreciate any assistance. I am contemplating sending the computer back. If I can get this media working, I will be happy.
12-23-2011 08:39 AM
Then download updates for the Touchsmart suite and install.
1 HP TouchPad 32 GB with Android
2 HP Touchsmarts (310-1000z and IQ527)
2 HP Printers (J6480 and J5750)
1 Laptop (HP DV6253CL)
Have at least some experience in each of those devices, and i'll do my best to help you.
Kudos if I helped!
12-23-2011 09:43 AM
Well best intentions. Thanks, but I am having the same issue.
I went back and un-installed everything and started fresh.
1. I am unzipping and running the msi file in the source file of the original HP TouchSmart tools downloaded from the link provided in the blog (sp37504)
C:\Todd's Files\sp37504_original TouchSmart\Source\hp\tmp\src
This runs and installs.
2. I have then downloaded the application update to HP TouchSmart 3.0 (SP44643). This runs and installs.
3. I then try to install the application update to Music Video Photo tools (SP44428). I again go to the src sub-folder and run the setup.exe file. It runs through all the motions and then I receive the following error -
"This software can only be installed on HP TouchSmart and HP media systems."
I have also tired installing the original SP40893 MVP program before installing the update to 3.0 (see step 2.)
And as usual, I keep getting the same error.
For some reason, this installer is configured to only work with certain HP computers/systems. In the refurb process, a setting might have been changed, and thus the installer is not recognizing this as a HP TouchSmart system....