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Re: Touchscreen response (564 Views)
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quiettess Student
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quiettess
Posts: 1
Registered: ‎05-29-2010
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Touchscreen response

‎05-29-2010 06:05 AM

I bought my HP Touchscreen model# IQ504 in November, 2008. Since April, 2009, my screen no longer responds to touch. I have tried many different things, to no avail. Any suggestions?

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Tutor Jwag1 Tutor
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Jwag1
Posts: 24
Registered: ‎06-01-2010
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Re: Touchscreen response

‎06-01-2010 10:09 AM

Hi - I have a Touchsmart PC too, and have also experienced a "touch-response" issue.   I am looking on google under the attached link.  Let's see if we can find a solution.http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01533440&cc=us&lc=en&dlc=en&product=3762887

 

Although I am an HP employee, I am speaking for myself and not for HP.
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Teacher Teacher
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ChrisT
Posts: 204
Registered: ‎11-17-2008
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Re: Touchscreen response

‎06-01-2010 04:20 PM

Hi quiettess,

I think the first step is figuring out if it is a hardware or software issue.

 

Restart your machine and let it load Windows.  When you touch the screen, do you hear a faint "beep"?

 

If not, restart your machine and hit ESC until you see a blue window that says "Please select a boot device:"  Now touch the screen again and listen for a faint "beep." You may have to tap the screen a few times to hear the beep.

 

Please let us know the results of this test.

 

 

-Chris

I work for HP.

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