Touchsmart 520 1020 screen is blank

[VWhite]

Screen went blank while in sleep mode.  Followed directions to try to reset bios, no luck.  Computer is almost 2 months old.  Help

[frrw]

Hello VWhite:

           Well aren't you lucky because your computer is covered by one year old HP standard computer warranty . So you have two options one is take it back to where you bought it at and just exchange it for another new one and let the store deal with it. Second is contact HP direct support and have them fix it. Me I would just let the store deal with it.http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&dlc=en&lc=en&os=4063&product=4007138&sw_lang= Support link. Phone # is 866-408-5408 for Touchsmart computer support. Good Luck.

       You shouldn't had to do anything in bios screen. When you set up your computer you probably  turned on automatically update. This most likely is causing your issue. Next computer change your updater settings to down load updates and let me choose witch ones to install. Only install a few at a time. Two many at time causes blackscreen or blue screen of death.

          See if you can start up your computer and press F-8 key to get your computer in safemode use arrow keys select safe mode with networking. In program search box type in recovery manger and select microsoft recovery and do a back restore. This will delete the corrupted start up files. When your computer is back to normal settings change your update settings. If F-8 key fails then call HP Direct Support they will set you up with a work order. Good luck. Delt with this same issue already. Using HP Touchsmart 600-1050 since I changed how I receive updates problem has not occurred.