Touchsmart 600-1055 Hard/Forced Shutdown and one other extremely minor bug.

[TroubledUser]

I purchased a brand new HP Touchsmart 600-1055 All-In-One PC from Amazon last year.

The warranty expired this February, and in the last month, I've had the unfortunate luck of dealing with an annoying problem.

The computer will just shutdown randomly, usually once every day or two. Pressing the power button will not boot the computer until I have unplugged the powerbrick, and plugged it back in.

My first thought is that it is over heating, and being shut off to protect components, so I downloaded and installed Speed Fan, a free utility that monitors the temperatures of the CPU, GPU, Cores, and other things. According to the program, during peak usage, none of the components go above 58-60 degrees celsius. During normal web browsing usage, mid 30's to mid 40's is common such as below.

I've had the system shutdown during both instances though, be it gaming or web browsing, which leads me to believe it is not an over heating issue. Can I get some assistance as to what can be causing this? I've run a full system scan with MalwareBytes and Avira Antivirus, both of which have turned up nothing, so it's not virus related, AFAIK.

The other minor bug is what I thought was a dead pixel, but it's not. This is difficult to describe, but I hope this is sufficient:

Near the top of the monitor, maybe five inches from the right side of the screen, there is a single blue pixel. However, the only time that blue pixel appears is when there is is bright color on a certain part of the screen, and it's not the same area, but about six inches below that blue pixel.

I have to jury rig an image since "dead" pixels don't show up in screen shots.

It doesn't bother me, but if there is a fix for that as well, that would be nice.

Thank you, in advanced for any help.

[frrw]

Hello I have same computer as you do and I puchased arround the same time as yours. Frist of all these computers take care of them selves no need to add outside software to diagnostic your computer. This is what I would being in your shoes. First run a tune up enable defragmeter. After that put your computer in safe mode. Click on help and support type this in search box. Ceck disk follow those direction to the "T" . This will fix all your drives and files automatically. It should fix the issues. Ounce this stage is completed your computer reboots open up hp support assistant and set your computer to run a tune up at least ounce a month. Ounce you are up and running again go to Trends.com  use their free house call. This will remove all your malware and spyware and virus from your system. It is completely free and safe. The top of the line software protection and it is cheep. As far as your blue dot goes event dently your computer was hit there and damagad the internal film. The sreens are made up in layers. Can be replaced but you would need to take the compter completely apart and find out witch screen has the dent or fine crack in it. If it is not bother any thing I would just leave it a lone. What ever you never pick up the computer by the top. A void pressing and touching that eara of the computer to keep it from spreading. There is a defently a crack in the film witch causing it to stay blue.

[TroubledUser]

While I appreciate the assistance, I'm still getting the power-offs randomly. Even when doing nothing but sitting at the user log in screen (if I locked it to step away), at the desktop, browsing the internet, or playing games.

I have not pinned down what is causing it, and I'd like some support from some of the people at HP. In a way, I'm not surprised. Products these days are usually designed to work fine until just after a warranty expires, so they don't have to deal with it. :/

I've updated drivers (biting my nails the whole time for fear of a power off in the middle of things.)

I'm terrified of defragging for fear of a power loss and totally screwing up the computer, and the same goes for windows updates.

I have a ton of stuff on my computer, and I really do not want to reset it to factory defaults unless it's absolutely required.

Some actual customer support would be wonderful right now.

[Carrigon]

You need to run rootkit scans.  Try the tool over at Kapersky, see what that shows.

http://support.kaspersky.com/faq/?qid=208283363

Also, your power options settings, you need to go in there and tweak everything for maxium performance.  Even if you think you already did it, sometimes programs and updates will reset it all to the minimum and actually turn your pc off like what you're getting.

So try those things, if that still doesn't do it, and you've run full diagnostics, go into scheduled tasks, see what's running in there.  You might have tasks you don't need.  Then go into Event Viewer and try to see what's happening right before your system shuts down.  There should be a log of it in there that will give you a clue as to what is going on.

[dbrhee]

Btw, what OS? I doubt it to be the issue but I posted about the same thing on my IQ826t.

The machine will out of the blue restart and I get an error code 0x124 I believe.. I thought it was overheating (since my unit is hot even after just powering up).. I am trying to get HP to address since issue since my warranty expires in March..

HP Diagnostic does not give  temperature reading and I believe I will do the same..

My symptoms.. Any time, the system starts to just slow down or freeze.. If I run audio/video.. TREMENDOUS jitter, latency, lat, etc.... And at that point, I know the system will just  crash.. I got this since May of this year after well after win 7 SP1 update (in March)... I think it is heat and the hardware is failing from the heat (checked that I have seen graphic card melt inside the IQ and some caught fire)... So that is my concern...

[dbrhee]

After another long epic call with HP and now, I had a case manager on the matter of issue, the 2 tech personnel could be terminated... The error mesage I get from HP Diagnostic Tool is related to the graphic card going bad... or the PCI Express Root Port that is connected to the Graphic card is failing..

[TroubledUser]

No viruses, malware, or rootkits detected. I've never had a problem with any of those as I've always been a careful web user, but I check regularly anyway. The Kaspersky thing revealed nothing either.

Power settings are set to high performance, and I'm still getting completely random powerdowns. They're sudden, as if power has been lost to the system. The light on the power brick goes out a few seconds after the computer does. I have to either unplug the brick from the power strip or just turn off the strip and turn it back on. The computer will then restart. Since it seems totally random when it happens, I don't know how booting in safe mode will help any (I figure that's the next suggestion.)

I've gone for a few days without power loss to a loss within an hour after the last. Vents are clean, fans sound like they're running fine. Temp monitors show that things rarely go above 55 degrees celsius, so it's not overheating (I looked the cores up and those are rated to 90 degrees celsius).

What all could cause this? Perhaps it could help me with troubleshooting. Lemme summarise the problem once more:

Computer powers down suddenly, without warning. Sitting on desktop, watching a DVD, or playing a game have all happened during shutoff.

Behaves as if power is cut to the system. No BSOD, no errors, just off.

To reboot, I must unplug brick from power source or turn of surge protector and turn it back on.

I've used a different surge protector. No help.

I've moved it to another room. No help.

I took it to a friend's house when I stayed for a weekend. Happened there too.

System was purchased on Feb 2010, I think.

Warranty expired Feb 2011.

No malware, spyware, rootkits, bootkits, etc. detected on system.

No overheating.

That's about all I can think of to help.

[TroubledUser]

Oh, and OS is Windows 7 Home Premium 64 Bit

[TroubledUser]

Oh, and regarding the event list, nothing has show on it that would explain a reason behind it. Here it is from today. One was a power outage, but the other two were the problem I've been describing.

I've Boldfaced the criticals. The time stamps show nothing in the vicinity of the power off happening before the shutdown.

Error    7/14/2011 16:26:22    Dhcp-Client    1001    Address Configuration State Event
Error    7/14/2011 16:26:19    Dhcp-Client    1001    Address Configuration State Event
Error    7/14/2011 16:24:36    CAPI2    4107    None
Error    7/14/2011 16:24:36    CAPI2    4107    None
Warning    7/14/2011 16:24:21    Wininit    11    None
Error    7/14/2011 16:24:19    Eventlog    1101    Event processing
Error    7/14/2011 16:24:16    EventLog    6008    None
Critical    7/14/2011 16:24:03    Kernel-Power    41    (63)
Error    7/14/2011 15:12:01    Dhcp-Client    1001    Address Configuration State Event
Error    7/14/2011 15:11:57    Dhcp-Client    1001    Address Configuration State Event
Warning    7/14/2011 15:10:06    Wininit    11    None
Error    7/14/2011 15:10:06    CAPI2    4107    None
Error    7/14/2011 15:10:06    CAPI2    4107    None
Warning    7/14/2011 15:09:24    WLAN-AutoConfig    10002    None
Warning    7/14/2011 15:09:24    WLAN-AutoConfig    4001    None
Error    7/14/2011 14:48:16    Dhcp-Client    1001    Address Configuration State Event
Error    7/14/2011 14:48:15    Dhcp-Client    1001    Address Configuration State Event
Error    7/14/2011 14:46:28    CAPI2    4107    None
Error    7/14/2011 14:46:28    CAPI2    4107    None
Warning    7/14/2011 14:46:22    Wininit    11    None
Error    7/14/2011 14:46:15    Eventlog    1101    Event processing
Error    7/14/2011 14:46:13    EventLog    6008    None
Critical    7/14/2011 14:46:06    Kernel-Power    41    (63)
Error    7/14/2011 13:10:17    Dhcp-Client    1001    Address Configuration State Event
Error    7/14/2011 13:10:16    Dhcp-Client    1001    Address Configuration State Event
Warning    7/14/2011 13:08:35    DNS Client Events    1014    None
Error    7/14/2011 13:08:26    CAPI2    4107    None
Error    7/14/2011 13:08:26    CAPI2    4107    None
Warning    7/14/2011 13:08:21    Wininit    11    None
Error    7/14/2011 13:08:14    Eventlog    1101    Event processing
Error    7/14/2011 13:08:12    EventLog    6008    None
Critical    7/14/2011 13:08:03    Kernel-Power    41    (63)
Error    7/14/2011 10:46:49    Dhcp-Client    1001    Address Configuration State Event

[TroubledUser]

Since I can't get much assistance here, perhaps an HP employee could help me figure out how to find my product in the HP Service Partner Locator. Maybe I can take it somewhere local, but it doesn't help that Touchsmarts aren't listed in any of the categories.