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Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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12-17-2008 12:32 AM - edited 12-17-2008 01:32 AM
Hi all,
This is really bizarre... and very frustrating.
I own an IQ506 (with TV tuner) which I have been pretty happy with. So much so, that I had my office buy one, too (IQ504). But lately, my computer has been acting up (locking up, freezing). Funny enough, the IQ504 we bought for work has also been acing the same way.
Today, the IQ504 at work died. We ran the boot-up diagnostics tool and discovered a problem with the hard drive (not detected).
I came home to a working TouchSmart, but before I went to bed, I tried waking it up from Sleep only to see the Vista donut of death. So I did a forced shutdown and reboot. I then got a "media missing, please reboot" error. So I did. Multiple times only to see the same error. I try to run the F9 diagnostics (which is sluggish to run) and find the the diagnostic tools cannot find the HDD. I reboot again and go into Setup. Sure enough, no hard drive detected.
This strikes me as being a strange coincidence. Both PCs, in different parts of the city, BOTH die with the SAME error on the SAME day?
Hard drive dead? or could the SATA controller be dead?
Please don't tell me that all the new pictures of my daughter's birthday are now gone...
Is this something HP would cover under warranty?
What can I do?
Thanks,
doon
IQ506 running Vista Home premium. One peripheral attached: HP LaserJet.
Solved! Go to Solution.
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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12-17-2008 02:27 AM - edited 12-17-2008 02:54 AM
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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12-17-2008 12:44 PM - edited 12-17-2008 12:49 PM
Did you use a any type of external storage device in both computers - memory cards, ipods, etc...? If so, make sure they are all removed when testing. Scan any device that was inserted for viruses from a computer that has the latest virus definitions.
Aslo... unplug any printers that have memory card readers attached and disconnect network cable while testing.
Also... all you should have to do to see if the HD is being detected is go into the BIOS (F10) and look at the device listing on the main tab. If it's not in there, then it is not connected, does not have power. I have never seen a HD that died later and was not detected in BIOS - even drives that had catastrophic failures.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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12-18-2008 02:36 PM
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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12-20-2008 01:22 PM
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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01-06-2009 05:56 AM
Hi all,
unfortunately, I am no further with this problem.
The post by RasterBlaster got me thinking, though. It is true that whenever I have had a drive crash on me, it was still recognized in BIOS. It was usually a hardware problem when this ocurred. But this time, since the drive does not show up in BIOS at all (but does power and spin up), I am thinking that it is an issue with the drive electronics.
So here is my thought: if I got the exact same drive as a replacement, I could take the PCB off the new one and swap it out with my old drive. This might just work, no?
Thoughts? Warnings?
thanks,
doon
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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01-06-2009 06:22 AM
doon wrote:Hi all,
unfortunately, I am no further with this problem.
The post by RasterBlaster got me thinking, though. It is true that whenever I have had a drive crash on me, it was still recognized in BIOS. It was usually a hardware problem when this ocurred. But this time, since the drive does not show up in BIOS at all (but does power and spin up), I am thinking that it is an issue with the drive electronics.
So here is my thought: if I got the exact same drive as a replacement, I could take the PCB off the new one and swap it out with my old drive. This might just work, no?
Thoughts? Warnings?
thanks,
doon
Exact same issue with me.
Rebooted the 804T and it went to the blue HP screen.
Ran diagnostics and no HDD drive was detected. Took out the drive and took it to Data Doctors and they could not detect any data.
They said it was strange because they could hear the drive spinning, but nothing after that.
I should receive a new HDD today and a technician will be onsite on 1/8/09 to replace.
Luckily, if you can call it that, the 804T was only 45 days old and I still have the old files I loaded then.
I'm not sure how much information I'll be able to get form the Tech, but I will share what I can.
John
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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01-06-2009 06:38 AM
misery loves company. thanks for the post!
could you take a look and see what model hard drive it was? i had a seagate barracuda ST3500620AS.
Would be interesting to know if you had the same one.
I am thinking that there may be an overheating issue with the drive or TouchSmart which fried the drives electronics.
Please let me know if the tech figures anything out.
Thanks again for posting!
cheers,doon
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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01-06-2009 08:42 AM - edited 01-06-2009 08:53 AM
doon wrote:misery loves company. thanks for the post!
could you take a look and see what model hard drive it was? i had a seagate barracuda ST3500620AS.
Would be interesting to know if you had the same one.
I am thinking that there may be an overheating issue with the drive or TouchSmart which fried the drives electronics.
Please let me know if the tech figures anything out.
Thanks again for posting!
cheers,doon
Same ST350062OAS as yours.
Recieved the new HDD this morning and it is a Hitachi Deskstar P7K500. Model # HDP725050GLA360
Guess the Seagate isn't their preferred drive anymore???
Link to drive info:
John
Re: Two TouchSmart PCs in different locations die on same day with same error??? ( BIOHD-2 )
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01-06-2009 09:42 AM
Another issue.
Today I received my new HDD.
I got to thinking... I have no O/S software to load.
Called tech support and they will send to me at no cost???
A HP certified technician will be at my house on 1/8/09 to supposedly rectify the situation.
However, HP said they do not have the O/S software. So if it doesn't come in time, HP said
all they can do is install the new drive and I am to load the disc(s) when they arrive.
My issues with the support thus far are:
Why didn't the first HP support tech send the discs?
If the new drive is installed without the HP tech being able to power up the machine... what kind of support is that?
I'm not feeling the love.
In case HP is listening - the order reference # is TLL593.
John
