HP Support Forums
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08-02-2009 12:32 PM
I have a ghost figure of a mouse on my screen when i touch it.
I wrote HP and the directions are:
Shut down computer.
While unplugged, hold start button more than 10 seconds.
Plug back in.
Next run a system restore to a date before the problem started.
I did this and my system will not restore.
If your computer will restore, maybe it will fix your problem. If not, check with HP support.
Hope this helps.
08-03-2009 09:57 AM
After i tried the steps (i've previously told you) and they did not work, another HP rep emailed me with another step.
They had me shut down the computer. When I re-started i pressed F8 till the boot screen came up.
Scroll down to safe mode and click enter.
Now go to start menu and go to system restore. I did this and it fixed my problem.
Good luck to you!