error BTTray

[tariq]

hi all 

i have a question regarding the following error which start to come on my screen which is Unable to start the Bluetooth stack service ) which also make me unable to use my Bluetooth headset . and i need to know what is wrong with my hp touch smart 600 (1040) 

thank you  

[Vidya]

I think some of the files related to the bluetooth device drivers might got corrupted. I suggest you download the updated Blue tooth drivers from the following weblink to resolve the problem:

ftp://ftp.hp.com/pub/softlib/software11/COL30069/pv-74735-2/sp44368.exe

[Stombreeze]

The link provided doesn't fix the problem -- says I don't have the minimum system requirements so it's unable to update.

Very frustrating -- any other options?

Thanks

[Vidya]

@Stombreeze 

Please provide the model number or the product number of your system to help resolving the problem. Also provide the exact symptoms and the correct & complete error message.

[Stombreeze]

Thanks for the response.  Here is info:

Touchsmart 610-1050y

BTTray error:  Unable to start the Bluetooth stack service

Downloaded and ran “sp44368” from link above

Error:  “Your system does not meet the operating system requirments.  Update has been cancelled. (9997)”

[Vidya]

The earlier given link does not support your model. Please try the drivers from the following weblink which supports your model:
ftp://ftp.hp.com/pub/softlib/software12/COL37077/pv-91083-1/sp51888.exe

[Stombreeze]

Thanks for the response again - but I still receive the BTTray error

[Vidya]

I suggest you try uninstall all bluetooth related software from Programs and Features of Control panel. Also, try uninstalling them from device manager. Then install the SoftPaq given and restart the system.

If the issue persists, try to uncheck BTTray from Startup tab of MSCONFIG.

[Stombreeze]

That solved it.  Thanks for your help.

[doc4tots]

Hi,

I have the same problem!  I have a TouchSmart 600-1050 All-in-one.  I recently got this error.

I never used Bluetooth, but would like to do so with my new HTC Thunderbolt phone.

Thanks for your help.

I'm a little concerned about deleting drivers and Bluetooth related programs.  Can you explain what to do in a bit more detail?

Thank you so much!

Best,

Howard