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help needed (1864 Views)
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The_Goth_Rat Honor Student
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The_Goth_Rat
Posts: 2
Registered: ‎03-18-2009
Message 1 of 4 (1,864 Views)
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help needed

‎03-18-2009 10:06 PM

any one help me out? i got my HP touchsmart iq518a only 2 days ago and its a great machine only the wireless keyboard and mouse have stoped communicateing with the computer, is their a easy way to fix this? i know their not out of battery power and i have pressed the connectivity buttons several times but nothing works? they worked fine for the first 2 days until now and i have tryed new batteries just incase but still nothing? ythe only thing i can think of is i installed a copy of Left 4 Dead and spore but i don't see why they would? so can any one help me with my little predicament?
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Professor Professor
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RasterBlaster
Posts: 2,131
Registered: ‎11-17-2008
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Re: help needed

‎03-18-2009 11:05 PM

Try the steps in this support document - especially the part about syncing:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01569348&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
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The_Goth_Rat Honor Student
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The_Goth_Rat
Posts: 2
Registered: ‎03-18-2009
Message 3 of 4 (1,808 Views)
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Re: help needed

‎03-22-2009 05:58 AM

well i did every thing in that page but still nothing? i must of got a eith fualty adapter or fualty mouse and keyboard i even tryed them on my laptop but still nothing so i don't know what else i can do??
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Professor Professor
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RasterBlaster
Posts: 2,131
Registered: ‎11-17-2008
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Re: help needed

‎03-25-2009 03:05 PM

Call support? http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us&product=3752240&lang=en

 

They should replace the keyboard.

... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you.
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