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my hp touchsmart 300-1020 keep cutting off on me when i go online (203 Views)
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Student
haseeblu
Posts: 1
Registered: ‎06-12-2012
Message 1 of 4 (203 Views)

my hp touchsmart 300-1020 keep cutting off on me when i go online

my hp touchsmart 300-1020 keep cutting off on me when i go online.  i go online and after like 5min it will just cut off....

 

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Master's Graduate
SomelOguh
Posts: 653
Registered: ‎02-10-2010
Message 2 of 4 (149 Views)

Re: my hp touchsmart 300-1020 keep cutting off on me when i go online

Hello,

 

Do you mean that your unit just shutdown by itself?

 

Try to make a memory reset, see if that helps, remove the memory modules and keep the power button pressed for 30 seconds, then put only 1 module back and boot the system.

 

If the same problem persists, you might want to try another adapter, if that does not help, it might be either a problem from CPU or motherboard or both...

 

THanks,

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Tutor
CynicalFlyer
Posts: 17
Registered: ‎07-31-2012
Message 3 of 4 (143 Views)

Re: my hp touchsmart 300-1020 keep cutting off on me when i go online

Hey SomelOguh

 

I have a question about my HP Touchsmart product that HP is refusing to answer. What gives?

 

http://h30434.www3.hp.com/t5/TouchSmart-PC/Can-I-replace-a-Touchsmart-320-with-a-100TDP-CPU-such-as-...

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Master's Graduate
SomelOguh
Posts: 653
Registered: ‎02-10-2010
Message 4 of 4 (112 Views)

Re: my hp touchsmart 300-1020 keep cutting off on me when i go online

Hello there,

 

WOuld like to know the outcome of your issue.

 

Did I helped in clarifying your topic? Is it resolved?

 

Please let us know.

 

Thanks,

I work for HP! Please remember to provide kudo.JPGand if this helped click ON AS.JPG

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