04-12-2012 09:50 AM
I have a HP TouchSmart 610-1190f operating system Windows 7 64-bit
I installed Norton 360 back in January and ran the registry program which corrupted the Bluetooth.
BTTray Error: Unable to start the Bluetooth Stack Service. I know that a system restore will take care of it, but when it happened I did not know that and I also did not know that I can't go back in time like Windows XP. I've tried reinstalling the driver with no luck. Is my only option a System Recovery?
04-13-2012 12:14 AM
No restore is needed ya! http://answers.microsoft.com/en-us/windows/forum/w
04-14-2012 02:36 PM
Product Name: HP H8-1160t
Product Number: QC45AV#ABA
I spent over 3 hours with HP chat and in typical fashion they could not solve the problem and requested I restore to original OS. I refused. HP Support needs to figure out a way to RESOLVE a customer problem without first jumping to "please restore your system".
After a second call to HP, they sent me a replacement Wireless Card, and much to my surprise the Hardware Tech showed up as scheduled on a SATURDAY no less; even after being told by HP that no weekend calls are made.
Anyway, the very nice service tech installed the new part and ...drum roll....wait for it...Voila!!!!
NO FIX!! As expected. Why Did HP Software Support think the new card would fix the issue?? HP Software Support is virtually USELESS, actually, lets just say without any equivocation at all: HP SOFTWARE Support is USELESS; HARDWARE SUPPORT IS FANTASTIC...
OK. I FIXED the problem myself:
I downloaded the Broadcom fix:
ftp://ftp.hp.com/pub/softpaq/sp56501-57000/ sp56715.exe (eliminate the spaces...HP forum would not let me load this VALID site.
I am NOT POSITIVE THAT DOWNLOAD IS FOR YOUR VERSION, BE CERTAIN TO CHECK SYSTEM REQUIREMENTS.
Rebooted, Bluetooth service started up, NO BTTray Stack Error, discovered my device (old LG Cell Phone), connected, and I was able to access the MY Music, Pictures, Video files finally.
Trust me, HP Software Support is a waste of time.
11-30-2012 12:39 AM
SIMPLY DO THE FOLLOWING STEPS: DOWNLOAD THE BROADCOM 2070 BLUETOOTH DRIVER FROM THE MANUFACTURES WEBSITE. START THE WIRELESS SERVICES OF UR SYSTEM AND CONNECT UR SYSTEM TO BLUETOOTH DEVICE eg. USING MOBILE SUITE. WHEN UR DEVICE GETS CONNECTED JUST INSTALL THE DOWNLOADED FILE TO PROGRAMS( X86 ) BY FIRST MAKING A NEW FOLDER eg.BROADCOMM IN THE PROGRAMS( X86 ) LET THE INSTALLATION PROCESS CONTINUE UNTILL THE BLUETOOTH IS RECONFIGURED AND THE WINDOW WILL APPEAR TO RESTART THE SYSTEM JUST CLICK YES........ THATS IT............DONE note: U DONT HAVE TO UNINSTALL THE PREVIOUS DRIVER..... IT WORKS 100%............
01-05-2013 08:52 PM
I agree with you. The specialists sometimes do not even have good command of English and cannot understand the problem. They have ready responses that are always the same: restore the system, download from the download center (like we wouln't try that on our own...), or they keep checking our computer version several times. Really frustrating.