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Student
Domino35
Posts: 1
Member Since: ‎04-12-2012
Message 1 of 20 (20,769 Views)

BTTray Error: Unable to start the Bluetooth Stack Service

I have a HP TouchSmart 610-1190f operating system Windows 7 64-bit

I installed Norton 360 back in January and ran the registry program which corrupted the Bluetooth.

BTTray Error:  Unable to start the Bluetooth Stack Service.  I know that a system restore will take care of it, but when it happened I did not know that and I also did not know that I can't go back in time like Windows XP.  I've tried reinstalling the driver with no luck.  Is my only option a System Recovery?

Associate Professor
frrw
Posts: 1,722
Member Since: ‎12-05-2010
Message 2 of 20 (20,738 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

Hello Domino35:

          No restore is needed ya!  http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/bttray-error-everytime-when-logg...  Just follow their answers no where does it say do recovery. Does talk about software issues causing the problem to persit though.       http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/bttray-error-everytime-when-logg... My Trend Titanium anti virus reported this tool web-page safe. This tool looks a lot easer to do then microsoft link. Please let us know if this works. Because there are many more links with more solutions availiable. All I did was type in your error in the Internet Explorer Browser.  Thank you. I hope you are up and running again with having to do a full recovery. frrw

Tutor
rockymntere
Posts: 3
Member Since: ‎04-14-2012
Message 3 of 20 (20,658 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

Product Name: HP H8-1160t

Product Number: QC45AV#ABA
I spent over 3 hours with HP chat and in typical fashion they could not solve the problem and requested I restore to original OS. I refused. HP Support needs to figure out a way to RESOLVE a customer problem without first jumping to "please restore your system".

 

After a second call to HP, they sent me a replacement Wireless Card, and much to my surprise the Hardware Tech showed up as scheduled on a SATURDAY no less; even after being told by HP that no weekend calls are made.

 

Anyway, the very nice service tech installed the new part and ...drum roll....wait for it...Voila!!!!

NO FIX!!  As expected.  Why Did HP Software Support think the new card would fix the issue?? HP Software Support is virtually USELESS, actually, lets just say without any equivocation at all: HP SOFTWARE Support is USELESS; HARDWARE SUPPORT IS FANTASTIC...

 

OK. I FIXED the problem myself:

I downloaded the Broadcom fix:

sp56715.exe

Available from:

ftp://ftp.hp.com/pub/softpaq/sp56501-57000/ sp56715.exe   (eliminate the spaces...HP forum would not let me load this VALID site.

 

I am NOT POSITIVE THAT DOWNLOAD IS FOR YOUR VERSION, BE CERTAIN TO CHECK SYSTEM REQUIREMENTS.



 

Rebooted, Bluetooth service started up, NO BTTray Stack Error, discovered my device (old LG Cell Phone), connected, and I was able to access the MY Music, Pictures, Video files finally.

 

Trust me, HP Software Support is a waste of time.

Tutor
Chinthu
Posts: 10
Member Since: ‎04-15-2012
Message 4 of 20 (20,616 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

Student
Arturo_wa
Posts: 1
Member Since: ‎09-10-2012
Message 5 of 20 (17,037 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

 I have had the same problem, looks like this fixed it, thank you Chinthu!

Student
jack45
Posts: 1
Member Since: ‎09-28-2012
Message 6 of 20 (16,274 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

This error message continuously shows up on my screen.  what do I do to fix it?

Student
BigBozo77
Posts: 1
Member Since: ‎02-29-2012
Message 7 of 20 (13,881 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

Fixed it!!!  Thanks Chinthu...this has been driving me nuts for months now!!!

Tutor
Chinthu
Posts: 10
Member Since: ‎04-15-2012
Message 8 of 20 (13,847 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

Top Student
jamsheedmalik
Posts: 6
Member Since: ‎11-24-2012
Message 9 of 20 (13,676 Views)

Re: BTTray Error: Unable to start the Bluetooth Stack Service

SIMPLY DO THE FOLLOWING STEPS: DOWNLOAD THE BROADCOM 2070 BLUETOOTH DRIVER FROM THE MANUFACTURES WEBSITE. START THE WIRELESS SERVICES OF UR SYSTEM AND CONNECT UR SYSTEM TO BLUETOOTH DEVICE eg. USING MOBILE SUITE. WHEN UR DEVICE GETS CONNECTED JUST INSTALL THE DOWNLOADED FILE TO PROGRAMS( X86 ) BY FIRST MAKING A NEW FOLDER eg.BROADCOMM IN THE PROGRAMS( X86 ) LET THE INSTALLATION PROCESS CONTINUE UNTILL THE BLUETOOTH IS RECONFIGURED AND THE WINDOW WILL APPEAR TO RESTART THE SYSTEM JUST CLICK YES........ THATS IT............DONE note: U DONT HAVE TO UNINSTALL THE PREVIOUS DRIVER..... IT WORKS 100%............

Honor Student
driromanini
Posts: 3
Member Since: ‎05-03-2011
Message 10 of 20 (12,523 Views)

HP software support = fail

I agree with you. The  specialists sometimes do not even have good command of English and cannot understand the problem. They have ready responses that are always the same: restore the system, download from the download center (like we wouln't try that on our own...), or they keep checking our computer version several times. Really frustrating. 

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