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Top Student
Kokomofo
Posts: 6
Member Since: ‎08-04-2011
Message 1 of 4 (559 Views)

Cant select system recovery

HP touchsmart 600-1005xt

Windows 7 64-bit 

 

after pressing F11 for a system recovery, on the category "I need help immediately" I cannot selet the system recovery option; its grayed out and I cannot click it

PhD Student
dianebrat
Posts: 895
Member Since: ‎02-03-2010
Message 2 of 4 (547 Views)

Re: Cant select system recovery

If the recovery partition is damaged or deleted you can wind up in this situation.

Did you make a set of Recovery DVDs? those can perform the same function.

Top Student
Kokomofo
Posts: 6
Member Since: ‎08-04-2011
Message 3 of 4 (536 Views)

Re: Cant select system recovery

I have made a set of recovery DVDs and I was able to start system recovery but I ran into another problem

 

after the recovery runs for a while at the very last minute I get this

 

error code 0xe0ef000e or 0xe0ef0003

PhD Student
dianebrat
Posts: 895
Member Since: ‎02-03-2010
Message 4 of 4 (534 Views)

Re: Cant select system recovery

[ Edited ]

A: Run diagnostics and make sure that your hard drive is ok

B: Make sure you have nothing USB attached to the machine other than keyboard and mouse.

 

C: A google search on 0xe0ef000e shows that it's related to the data on it some times, so following some of those existing threads may get you going.

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