Display Tune Exception

[LaurieMX]

When I change the volume on my Monitor, I get the"Display Tune Exception" error which says:

Exeption caught:

Method: .ctor

Parameters:  String message, Exception innterException

Class:  DTueInterface.DTException

Exception:

Object reference not set to an instance of an object

Please help.

[Omar-E]

@LaurieMX 

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

[Rod_L]

I still have the problem rep[orted above. Is a fix likely?

[Rod_L]

Does anyone monitor these threads and respond to issues?

[Rod_L]

I guess the answer is NO - no one monitors and responds to these threads...

[LaurieMX]

Hi Omar-E, 

Did we ever get a solution to this problem?

Thanks,

Laurie

[Joeanne12]

Has there been any update on this? I have the same problem.

[Rod_L · Accepted solution]

I managed to solve my problem:

1. I uninstalled the HP My Display app using Control Panel.

2. I went to the Support page of the Portrait Displays web site (http://www.portrait.com/support.html), selected the right product from the drop down list.

3. I clicked on the Downloads link on the left of the next page.

3. At the bottom of the page where it says "If your original CD has been lost or damaged...", I clicked on the 'click here' link.

4. I filled in the information at the bottom of the next page and ownloaded the latest software.

5. I installed the software, and the problem was solved.

Hope this helps.

[Rod_L]

See response to message below...

[Joeanne12]

Thanks so much for this, it worked for me.